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  1. #1
    Player
    Dirich's Avatar
    Join Date
    Feb 2018
    Posts
    35
    Character
    Shard Baneshyr
    World
    Omega
    Main Class
    Thaumaturge Lv 64

    Minor bugs in minion and companion

    Hi,

    MINION
    I bought the Wind-up Vath with my main character. The item is unusable, but I do NOT currently have it in my Minion Guide, hence it should be usable.
    Frequency - Always
    World - Omega
    Character Name - Shard Baneshyr
    Reproducing the bug - Simply log into my character, it's a constant thing: open my bags go to the wind-up vath, right click and check how "use" is grayed out.

    COMPANION
    It's been now some weeks that in my Companion window the preview is broken, always showing a naked chocobo regardless of the barding I select.
    Frequency - Always
    World - Omega
    Character Name - Shard Baneshyr
    Reproducing the bug - Simply log into my character, it's a constant thing: open the companion window, go to the appearence tab and look at the naked chocobo preview, then try switching barding and see how the preview is still a naked chocobo.

    Any help would be appreciated, especially with the minion issue.

    Thanks,

    Dirich


    EDIT:
    Since the thread has been moved to "In-Game Bugs", I've added the relevant info requested from the sticky-thread to each of the two bugs.
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    Last edited by Dirich; 02-08-2018 at 07:17 AM.

  2. #2
    Moderator Ariellendera's Avatar
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    Nov 2017
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    1,027
    Hello Dirich, Thank you for posting on the Final Fantasy XIV Technical Support Forums

    Unfortunately, your issue requires the assistance of a Game Master in-game. We do not have the resources in the forum to assist with your request. To contact a Game Master simply type “/supportdesk,” which will bring up the menu to contact one for further assistance.
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  3. #3
    Player
    Dirich's Avatar
    Join Date
    Feb 2018
    Posts
    35
    Character
    Shard Baneshyr
    World
    Omega
    Main Class
    Thaumaturge Lv 64
    Hello Ariellendera,

    I sent a mail to customer support before posting here, they replied with

    "Unfortunately Game Masters are unable to provide any hints or information with regards to gameplay or any game content."

    After emailing back that my issue doesn't fit in either category they replied with:

    "However, as you stated, this appears to be a bug in the game. The Game Master team does not consist of developers and hence can not offer solution for technical problems."

    Each time they pointed me to this forum.

    Based on my experience in other MMORPGS, I expected GMs to deal with this kind of issues, but apparently they think it's not up to them. So, I'm with you when you say it's not devs work, but I can't go back to them saying "devs say it's your job". Could your teams please solve the problem of who has to deal with it, please?

    EDIT: I'll try to contact the GM in game as you suggest.
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    Last edited by Dirich; 02-07-2018 at 07:57 AM.

  4. #4
    Moderator Ariellendera's Avatar
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    Hello Dirich thank you for your reply,

    Have you tried posting in the "bug report" forum??
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  5. #5
    Player
    Dirich's Avatar
    Join Date
    Feb 2018
    Posts
    35
    Character
    Shard Baneshyr
    World
    Omega
    Main Class
    Thaumaturge Lv 64
    No, I have not. Should I do that or will you just move the thread there?
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  6. #6
    Moderator Ariellendera's Avatar
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    Quote Originally Posted by Dirich View Post
    No, I have not. Should I do that or will you just move the thread there?
    Yes I can move the thread.
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  7. #7
    Player
    Dirich's Avatar
    Join Date
    Feb 2018
    Posts
    35
    Character
    Shard Baneshyr
    World
    Omega
    Main Class
    Thaumaturge Lv 64
    Okay then, thanks for your help Ariellendera.
    (0)

  8. #8
    Player
    Dirich's Avatar
    Join Date
    Feb 2018
    Posts
    35
    Character
    Shard Baneshyr
    World
    Omega
    Main Class
    Thaumaturge Lv 64
    Updated the original post with info requested by the sticky-thread.
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  9. #9
    Moderator Ranelegon's Avatar
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    Dec 2013
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    Greetings, Shard Baneshyr!

    Thank you for your patience while your concerns were being investigated. Unfortunately, it seems that we need more details your reported concerns, and in order to be able to appropriately process your reports, it would be best that separate threads are created for each concern. At your earliest convenience, please submit your re-submit your threads with system spec information, and in the case regarding the Companion preview window, please provide details about the specific types barding that you have tried using with your chocobo. Once the information is received, we will re-submit your reports to the development team for further review. Thanks again for your patience and understanding!

    FINAL FANTASY XIV Support Team
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