In game item bug, cant annul marriage.

[EtBro]

I have this glitch for over a year i have yet to get any help despite my constant emails and GM reports, ive made several forum post with no help. Ive basically given up on customer support here but i figured i would give you one last change before i leave the game again. I can not annull my marriage, a long time ago i transferred from the gilgamesh server to the mateus server. I annulled my marriage there the proper way and my ring was destroyed. I want to marry a real life sweetheart in game but it says im still married but i cant annull it since the ring does not exist. Ive tried every fix i can think of and all the ones the facebook community came up with to no avail. Im asking one last time, just give me a few seconds with a GM and this can be easily fixed.

Date & Time: 1/31/18
Frequency: constant
World name: mateus
Character name: Etro Otonashi
Retainer name: Lucina
NPC name: Sanctum acloyte
Monster name: N/A
Class/Level: Bard/70
Party or solo: Solo
In-game time: Constant
Area and coordinates: East shroud X:17.7, Y:18.3
Housing: N/A
Steps:
1. Go to Marriage NPC
2. Try to annul marriage npc ask for ring
3. ring does not exist, cant annul
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: wow
- Modem maker/model number: N/A

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/22/14 13:49:54 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12239.203MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24527.203MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 907.740GB SYSTEM_FREEDISC_SPACE 162.168GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8096.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6119.602 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2017 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Kraken 7.1 V2)
SYSTEM_SOUND_DEVICE_ID {DEB1DCF4-5B24-4B03-8C54-E78E9B7D2B97}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/8/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A768F000-E306-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B51387B0-6EED-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A76B6100-E306-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B513D5D0-6EED-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A76B6100-E306-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B513D5D0-6EED-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A76DD200-E306-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA82F700-211C-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADF73630-211C-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADF7D270-211C-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADF86EB0-211C-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
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- Internet Explorer Version: Firefox

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: N/A

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

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-Model Number:N/A

[Batwanie]

Anyone know why the boosters for my retainers are missing from my bag it all started with the update on ps4

[EtBro]

kinda has nothing to do with my post. make your own thread so it will get seen