Membership not renewing or going through

[KimikoTheBunny]

Hi, my significant other payment did not go through to his sub. I checked everything. I pay his sub but it just brings up an error. He even tried using someone else's card to try to renew. Nothing works.

Any help would be much appreciated ^^

[Ariellendera]

Hello KimikoTheBunny, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I would like to suggest contacting the support center directly for your payment error. In order to assist we would need personal information about the account, which I would not want you to post publicly here on the forums. Here is how to contact support.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Hope to be of assistance.

[Einmimiria]

Hello everyone,

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.