An unexpected error has occurred. Exiting FINAL FANTASY XIV.(17)

[JaayTP]

Hi I've been playing all day then decided to try sigmascape 1 and ended up crashing getting this error. After I got out of the trial I can walk around and play fine but I get the same crash every time I access the glamour dresser menu and I'm afraid if I go back into sigmascape that I'll crash there again too. This was all working just before entering and nothing on my computers changed, I would really like to keep playing and go through all the new content without crashing. I only get "An unexpected error has occurred. Exiting FINAL FANTASY XIV.(17)"



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\JayTP\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E175AIMS.10I
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8109.344MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12461.344MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 424.021GB SYSTEM_FREEDISC_SPACE 142.283GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 257.033GB SYSTEM_FREEDISC_SPACE 215.155GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2010.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4054.672 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4835
SYSTEM_GRAPHICS_DRIVER_DATE 10/15/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 940M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce 940M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_d63c476addc6a325\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_d63c476addc6a325\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_d63c476addc6a325\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_d63c476addc6a325\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E798E7D0-04F8-4043-BE44-92458B4A8EC7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8117
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA36BC0-E3DF-11E7-8002444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {70D31DD0-E450-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {70F4D6A0-E450-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {70F4FDB0-E450-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {70F54BD0-E450-11E7-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Snipping Tool
File Explorer
Volume Mixer - Speakers (Realtek High Definition Audio)
RzStats : Razer Synapse Statistics Manager
GeForce Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

BitRaider Streaming Client
Black Chocobo
Dragon Quest Heroes 2
Fiesta Online NA version 1.0
Final Fantasy XIII version 1.0.0
Google Chrome
Battery Calibration
LOST SPHEAR
Steam
Star Wars The Old Republic
WORLD OF FINAL FANTASY
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY VII
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Google Update Helper
Battery Calibration
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Software Update
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vuze
ELAN Touchpad 15.13.1.1_X64_WHQL
FINAL FANTASY V
Aura Kingdom
FINAL FANTASY XIV Online
STAR OCEAN™ - THE LAST HOPE™ - 4K & Full HD Remaster
Vulkan Run Time Libraries 1.0.65.0
WinRAR 5.50 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Bonjour
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 390.77
NVIDIA Graphics Driver 390.77
NVIDIA GeForce Experience 3.12.0.84
NVIDIA Optimus Update 31.0.11.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.11.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.12.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
iTunes
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Apple Application Support (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001690
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00001E44
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000190
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001A8C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000224
C:\Program Files (x86)\Steam\Steam.exe 00001F58
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000022A8
C:\Program Files\Elantech\ETDCtrl.exe 00000D24
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000978
C:\Program Files\Windows Defender\MSASCuiL.exe 00001958
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1803.279.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002C5C
C:\Program Files\iTunes\iTunesHelper.exe 00001E38
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 000025E8
C:\Users\JayTP\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000DBC
C:\Users\JayTP\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002CA0
C:\Users\JayTP\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00001C10
C:\Windows\Explorer.EXE 00001D5C
C:\Windows\System32\RuntimeBroker.exe 00002778
C:\Windows\System32\SndVol.exe 00000DC4
C:\Windows\System32\smartscreen.exe 00000D20
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D00
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000283C
C:\Windows\system32\ApplicationFrameHost.exe 000024D4
C:\Windows\system32\DllHost.exe 00002788
C:\Windows\system32\SnippingTool.exe 00002040
C:\Windows\system32\conhost.exe 00002750
C:\Windows\system32\igfxEM.exe 000019B4
C:\Windows\system32\igfxHK.exe 00002360
C:\Windows\system32\igfxTray.exe 00000A8C
c:\program files (x86)\steam\steamapps\common\final fantasy xiv online\boot\ffxivlauncher.exe 00000818
c:\program files (x86)\steam\steamapps\common\final fantasy xiv online\boot\ffxivsysinfo64.exe 00001F94
c:\windows\system32\sihost.exe 0000251C
c:\windows\system32\svchost.exe 00001CD0
c:\windows\system32\taskhostw.exe 0000265C

[JaayTP]

Hopped back into sigmascape and it crashed again. Nothing in my pc has changed and graphics card is updated to latest version.

[JaayTP]

I have reinstalled the game and went into sigmascape 1 and crashed again.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this crash come at the same place in the Sigmascape or is it be random when you are booted?

Have you tried running the game in DirectX 9 mode? Does this have the same result?

You can also try lowering the graphics settings or resolution (even if your PC can handle it), and not running any background applications or overlays (such as Geforce Experience).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[JaayTP]

Hi,

After reinstalling it doesn't happen when I'm using the new glamour plates anymore but it still does whenever I enter any of the Sigmascape content. When I enter everything is running fine when everyone loads in before the fight but then the bgm cuts out and the error occurs. I seem to be able to play all other content. I've lowered graphics and resolution but still seems to crash. Just tried dx9 mode and the error still occurs.

[JaayTP]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this crash come at the same place in the Sigmascape or is it be random when you are booted?

Have you tried running the game in DirectX 9 mode? Does this have the same result?

You can also try lowering the graphics settings or resolution (even if your PC can handle it), and not running any background applications or overlays (such as Geforce Experience).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

So after a bit of testing it seems I can play the content without any error or crash when I disable my sound so I believe the problem is related. If there are any solutions that would be helpful because I really enjoy the sound and music whilst playing the game.

[Einmimiria]

Thank you for the update JaayTP,

So you can play the sigmascape with no sound? Are you using any kind of external speakers or headphones? Or do you have any program that would utilize your sound drivers (I couldn't find anything like this in your dxdiag so i am just making sure).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.