Can't Move Camera Around (Stuck Upwards)

[UltimaWep]

Yes when I stand still the camera is fine but if I move my character then the camera zooms in facing upwards.

[Einmimiria]

Thank you for the update.

It sounds like there is something wrong with the keyboard then. What kind of keyboard do you have? Do you happen to have another one that you can swap out to verify whether this is the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[UltimaWep]

No i'm afraid that this is my only keyboard. I use an HP Keyboard

[Ariellendera]

Hello UltimaWep, thank you for your response.

The next step here would be trying to figure out if the issue persists when using a different keyboard. Are you able to swap with a friend or family member temporarily?

Hope to be of assistance.

[UltimaWep]

I only have one keyboard that all my family members use so I don't have another that's available, but I do have a dualshock controller that I was using before.

[Einmimiria]

Thank you for the reply.

Does the dualshock controller have any similar issues? Does the same thing happen?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[UltimaWep]

Yes the same thing happens when I use the dualshock.

[Einmimiria]

Thank you for the update.

I do have a couple things you can try. First, try to connect the keyboard into a different USB port (if you have any extra ones). Second would be a complete reinstallation of the game. Make sure to delete any remaining files in the 'My Documents' folder as well before reinstalling.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[UltimaWep]

I tried connecting the keyboard to a different usb port and the problem still persist. Right now I just installed the game and removed the files so i'm now going to re-download it.

[Einmimiria]

Thank you for the update.

Please let us know if reinstalling the game fixes the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.