Game stuck while starting - screen stuck at black

[Chibishedevil]

Initially, after the patch, I was able to log in and play with no problem. Occasionally, when I needed to relog or restart the game I was greeted while starting the game with a never-ending black screen and the game wouldn't even load the Square Enix logo. At first, I was able to fix this by restarting my pc, but that has stopped working. I've tried resetting my settings in the launcher, updating my video card, turning off the DirectX 11 setting, running the game as admin, and restarting my pc but the game fails to load beyond a black screen. I am running on two monitors.

Any information would be helpful.


System information below:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jen\Documents
FINAL FANTASY XIV - A Realm Reborn E:\Programs\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/27/17 16:53:27 Ver: V1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32727.168MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37591.168MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.814GB SYSTEM_FREEDISC_SPACE 391.258GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 1995.456GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1397.262GB SYSTEM_FREEDISC_SPACE 254.073GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16363.584 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16363.584 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {A4F8B2D8-B98C-4ED0-9DF0-389D00A8DD5C}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0050
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/20/2016 00:00:00
SYSTEM_SOUND SA230 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1FA7862E-355C-4694-BBEA-F82AC48EA457}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_SOUND Headset Earphone (Razer Kraken 7.1 V2)
SYSTEM_SOUND_DEVICE_ID {3E0CD7B4-6989-4C5A-8ECF-01D277E9B01D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/8/2016 00:00:00
SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
SYSTEM_SOUND_DEVICE_ID {5E4802A2-4484-4673-A62A-A43DFA7F694F}
SYSTEM_SOUND_DEVICE_NAME RzSurroundVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/13/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D5548B1A-4EBE-4F35-A2F2-29BA8A27EBFC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8105
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/28/2017 00:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {D8BDA3C0-A415-4F92-8795-C89C2F5E141F}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0050
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/20/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583F19B0-9877-11E7-8001444553540000}
SYSTEM_INPUT_NAME 19" Tablet Monito
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583F40C0-9877-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583F8EE0-9877-11E7-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583FB5F0-9877-11E7-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583FB5F0-9877-11E7-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583FDD00-9877-11E7-8009444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583F67D0-9877-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2F5B990-9882-11E7-8002444553540000}
SYSTEM_INPUT_NAME PenTablet Simulated driver for HID Minidriver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808A6CF0-9884-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808A6CF0-9884-11E7-8006444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583F8EE0-9877-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808A9400-9884-11E7-8007444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {583F8EE0-9877-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
RzStats : Razer Synapse Statistics Manager
NVIDIA GeForce Overlay
Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.3.0
Audacity 2.1.3
Creation Kit: Skyrim
Dolby Digital Live Pack
DragonBonesPro
DTS Connect Pack
Google Chrome
NVIDIA Stereoscopic 3D Driver
OBS Studio
Razer Chroma SDK Core Components
Razer Surround
Steam
Tablet Driver V8.0
Unity
Winamp
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
vs_minshellmsi
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Tools for .Net 3.5
Minecraft
vs_filehandler_x86
Java 8 Update 144
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual Studio Setup Configuration
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
vs_FileTracker_Singleton
vs_communitymsires
Microsoft Visual C++ 2017 Redistributable (x86) - 14.11.25325
Java Auto Updater
vs_communitymsi
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.11.25325
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
vs_minshellmsires
Nahimic 2+ Audio Driver
Epic Games Launcher
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
FFmpeg (Windows) for Audacity version 2.2.2
Sound Blaster Z-Series Extras
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Gtk# for .Net 2.12.26
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.11.0
vs_devenvmsi
Microsoft Visual Studio 2017 Tools for Unity
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Manga Studio
vs_minshellinteropmsi
Chrome Remote Desktop Host
Microsoft XNA Framework Redistributable 4.0 Refresh
Sound Blaster Z-Series
vs_filehandler_amd64
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Nexus Mod Manager
7-Zip 17.01 beta (x64)
Combined Community Codec Pack 64bit 2015-10-18
Mozilla Firefox 57.0.2 (x64 en-US)
Mozilla Maintenance Service
Intel(R) Network Connections 21.1.30.0
7 Days to Die
No Man's Sky
Life is Feudal: Your Own
Rising World
ARK: Survival Evolved
RPG Maker MV
Novus Inceptio
Layers of Fear
The Black Death
Stardew Valley
Aseprite
Slime Rancher
Conan Exiles
The Elder Scrolls V: Skyrim Special Edition
Visual Novel Maker
WORLD OF FINAL FANTASY
Landless
The Elder Scrolls V: Skyrim
Sublime Text Build 3143
Vulkan Run Time Libraries 1.0.65.0
Intel® Trusted Connect Service Client
Microsoft Visual Studio Team Foundation Server 2017 Office Integration Language Pack (x64) - ENU
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Network Connections 21.1.30.0
ApoDispatch Install Configurator
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
SonicMapper Install Configurator
Microsoft Visual Studio Team Foundation Server 2017 Office Integration (x64)
CheckDevices Install Configurator
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft VC++ redistributables repacked.
Epic Games Launcher Prerequisites (x64)
Sonic Visualiser
Microsoft Visual Studio 2017
Intel(R) Chipset Device Software
UIInstallUpgrade
AudioLaunchpad Install Configurator
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
LauncherSetup Install
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
NVIDIA Ansel
NVIDIA 3D Vision Driver 390.77
NVIDIA Control Panel 390.77
NVIDIA Graphics Driver 390.77
NVIDIA GeForce Experience 3.12.0.79
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.0.11.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.11.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.12.0.79
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
ProductNS Install Configurator
ProductDaemonSetup Install
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
HitFilm 2 Ultimate
Intel(R) ME UninstallLegacy
paint.net
Nahimic 2+ Audio Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000045F8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003410
C:\Program Files (x86)\Creative\Sound Blaster Z-Series\Sound Blaster Z-Series Control Panel\SBZ.exe 00003898
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004640
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000038AC
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000190C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002880
C:\Program Files (x86)\Razer\Razer_Kraken0510_Driver\Drivers\SysAudio\Kraken0510Helper.exe 0000387C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00003A18
C:\Program Files (x86)\Steam\Steam.exe 00003260
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00003ABC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000030B8
C:\Program Files\Windows Defender\MSASCuiL.exe 00003004
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1803.279.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000018F0
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00002DB8
C:\Users\Jen\AppData\Local\Discord\app-0.0.300\Discord.exe 00001FB0
C:\Users\Jen\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003120
C:\Users\Jen\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000008
C:\Users\Jen\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00000AE4
C:\Users\Jen\AppData\Local\razer\InGameEngine\cache\RzSynapse\RzCefRenderProcess.exe 00003CA4
C:\WINDOWS\Explorer.EXE 00001BF0
C:\WINDOWS\system32\SettingSyncHost.exe 00002710
C:\WINDOWS\system32\conhost.exe 00002888
C:\Windows\SysWOW64\WTClient.exe 00003A94
C:\Windows\System32\RuntimeBroker.exe 00000670
C:\Windows\System32\smartscreen.exe 000043AC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001CC8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F54
E:\Programs\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004598
E:\Programs\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002D48
c:\windows\system32\sihost.exe 00001940
c:\windows\system32\svchost.exe 00001D58
c:\windows\system32\taskhostw.exe 00001A34

[Chibishedevil]

I changed the BootVersionCheckMode in the FFVIX_BOOT.cfg from 0 to 1 and the game started effortlessly. I will update if anything reappears or changes.

[Ariellendera]

Hello Chibishedevil, Thank you for your update!

I will be moving this this thread to "closed concerns" If you have any other issues please do not hesitate to create a new thread.

Thank you for playing Final Fantasy XIV! Hope to see you online.