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  1. #1
    Player
    Trekkie22's Avatar
    Join Date
    Jan 2016
    Posts
    23
    Character
    Jepua Kharlu
    World
    Cerberus
    Main Class
    Summoner Lv 100

    Please can someone help me?

    This issue I posted about a while ago is starting to get a bit worse. I don't know what else to do outside having to deal with it and save up money to buy a new system that has Ryzen or Intel.

    Loading screen freezes mostly happen in New Gridania and Idyllshire and have been since Heavensward for me. I've tried every single thing I can think of and it's really starting to stress me out. On the Steam version and DX11 client.

    System info from the launcher.

    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_ltsb_escrow.180108-1534)
    SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
    SYSTEM_BIOS FC
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8158.672MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16350.672MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.996GB SYSTEM_FREEDISC_SPACE 819.865GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY11
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1942.750 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4079.336 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
    SYSTEM_GRAPHICS_DRIVER_DATE 04/01/2018 01:39:57
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {34E30107-43F5-428B-B3AA-37BB8A43ABC9}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 22/08/2013 11:38:21
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E93B0770-0335-11E8-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E93D7870-0335-11E8-8003444553540000}
    SYSTEM_INPUT_NAME HID-compliant system controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    Technical Support - Post New Thread - Google Chrome
    Downloads


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.4.2
    Battle.net
    Google Chrome
    Steam
    World of Warcraft
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    Realtek Ethernet Controller Driver
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    FINAL FANTASY XIV Online
    Vulkan Run Time Libraries 1.0.65.0
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Ansel
    NVIDIA Control Panel 390.65
    NVIDIA Graphics Driver 390.65
    NVIDIA PhysX System Software 9.17.0524
    DisplayDriverAnalyzer
    NVIDIA HD Audio Driver 1.3.36.6
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000005EC
    C:\Program Files (x86)\Steam\Steam.exe 000007A4
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000568
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000003E0
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000020
    C:\Windows\Explorer.EXE 00000518
    C:\Windows\System32\SettingSyncHost.exe 00000CE4
    C:\Windows\System32\skydrive.exe 00000438
    C:\Windows\system32\taskhostex.exe 000004A0

    Please can someone just help me because I am at my wits end with this issue.
    (0)

  2. #2
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Due to no activity, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

    Thank you for playing Final Fantasy XIV! Hope to see you online.
    (0)