Looking at the number of exp this roulette isn't worth it if you are leveling a tank or healer and have rested exp. You're better off grinding dungeons at your level. Not to mention you can get gear to turn in for GC seals which are becoming more important as time goes on depending on how you spend your time in the game. The current CS issue is also assuming people actually want to watch the story or care.
Its boring having the reward be poetics might I add. The first idea might be too insane but cracked crystals for daily bonus only. You can farm cracked clusters on leveling roulette, only fair to have a new way to get cracked crystals. If that is too rich for your blood then the only other resource in the game you can not actively farm is second chance points for wondrous tails. Daily bonus for a second chance point even without a new player being there would make this some what interesting.
Also when we get que'd in, just leave the screen black for a little bit and have the new player just decide yes or no if they want to watch the cutscenes while in the dungeon. Either answer they give let them know they can go to the inn at any major city and show them where with little screenshots of where the inns are in a major city to watch these cutscenes at their leisure. Just so there is zero confusion on where to go if they want to later if they say no or if they want to see it again if they say yes. If they say no then no cutscenes will even load that whole instance, if they say yes then cutscenes stay as they would have played out as it exists in the game. Oh and if they do say yes and the player has the option for not watching cutscene on, don't play it. Just show us frozen in place at our character position. If there are no new players at all then no cutscenes will play either or the skip-able feature we already have.
Just throwing out some ideas because long term looking this can have a negative affect on new players and people who are just leveling dps. Which those are the two groups of people who usually have problems already most of the time as is.