Personally I would have made it a solo instance that had various NPC's helping out, the dungeons themselves as they are now are bad and with current gear are a complete joke.

The idea of forcing you to watch cutscenes is a hilariously boneheaded idea. What if no one is new? What if new players don't want to watch the cutscenes? What if someone reading slowly doesn't finish the cutscene fast enough and gets locked out anyway? Were none of these a concern?

What were they thinking?