Consistent OSX Crash caused by FFXIV

[NemithTerrill]

Summary:

At random points the game will cause the OSX system to crash (it displays the OSX version of a blue screen) and the iMac will restart itself. I have monitored this problem for a week, and FFXIV is the only application that causes the OSX system to completely crash.

Date & Time:

27th January 2018 @ 17:01

Frequency:

3-4 times per day

World name:

Zodiark

Character name:

Nemith Terrill

Class/Level:

BLM level 70

Party or solo:

Crash occurs for both when soloing or in a party

Area and coordinates:

Not limited to a specific location

Steps:

No reliable reproduction steps. The crash occurs at random points, with no trend that I have noticed. On one occasion it was when I used the ability to jump to another players location, another was just as I entered a dungeon and the other when I accepted a quest. There is no common trend that I am able to observe.

I have however provided the crash dump from my OSX machine in-case that may be useful to you.

Connection Specs

- Broadband (150mbps)
- Virgin Media

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

iMac (27-inch, Late 2013)
macOS High Sierra, v 10.13.2
Processor 3.4 Ghz Intel Core i5
15GB Memory (1600 MHz DDR3)
NVIDIA GeForce GTX 780M 4GB

------------------------------------------------------

Crash Log:

Anonymous UUID:       <blankedout>

Sat Jan 27 17:00:12 2018

*** Panic Report ***
panic(cpu 1 caller 0xffffff801529d62a): "Element 0xffffff81b592f000 from zone vm objects caught being freed to wrong zone kalloc.16\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.31.3/osfmk/kern/zalloc.c:3523
Backtrace (CPU 1), Frame : Return Address
0xffffff921f29b700 : 0xffffff80152505f6 
0xffffff921f29b750 : 0xffffff801537d604 
0xffffff921f29b790 : 0xffffff801536f0f9 
0xffffff921f29b810 : 0xffffff8015202120 
0xffffff921f29b830 : 0xffffff801525002c 
0xffffff921f29b960 : 0xffffff801524fdac 
0xffffff921f29b9c0 : 0xffffff801529d62a 
0xffffff921f29baa0 : 0xffffff801525cc29 
0xffffff921f29bac0 : 0xffffff7f9696d81c 
0xffffff921f29bbc0 : 0xffffff80154d3014 
0xffffff921f29bc10 : 0xffffff80154d378a 
0xffffff921f29bd10 : 0xffffff7f96cacc2a 
0xffffff921f29bd90 : 0xffffff80154ae974 
0xffffff921f29be40 : 0xffffff801574308a 
0xffffff921f29bee0 : 0xffffff8015742df3 
0xffffff921f29bf40 : 0xffffff80157fb3e8 
0xffffff921f29bfa0 : 0xffffff8015202906 
      Kernel Extensions in backtrace:
         com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[74D56B1D-588B-3942-981D-434D5B400A71]@0xffffff7f9696b000->0xffffff7f96970fff
         com.apple.filesystems.apfs(748.31.8)[CECBACAE-4C01-3473-8B51-76F928A94FB4]@0xffffff7f96c8f000->0xffffff7f96d6bfff
            dependency: com.apple.kec.corecrypto(1.0)[72366D6A-230C-3A33-B2AE-FE567E2FE8F4]@0xffffff7f96234000
            dependency: com.apple.driver.AppleEffaceableStorage(1.0)[6B49B846-2852-3D7C-BD45-E70DC2684A8E]@0xffffff7f96be6000
            dependency: com.apple.iokit.IOStorageFamily(2.1)[B0FCE898-1542-34C0-B845-46FAE81DD9E6]@0xffffff7f95ce6000

BSD process name corresponding to current thread: trustd

Mac OS version:
17C205

Kernel version:
Darwin Kernel Version 17.3.0: Thu Nov  9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64
Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B
Kernel slide:     0x0000000014e00000
Kernel text base: 0xffffff8015000000
__HIB  text base: 0xffffff8014f00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 70789142564538
last loaded kext at 48089679389: com.apple.filesystems.afpfs	11.1 (addr 0xffffff7f98b61000, size 352256)
last unloaded kext at 221224251978: com.apple.driver.AppleIntelLpssGspi	3.0.60 (addr 0xffffff7f98410000, size 45056)
loaded kexts:
com.kaspersky.kext.mark.1.0.6	1.0.6
com.kaspersky.kext.kimul.46	46
com.parallels.virtualhid	1.0.3 3
com.parallels.virtualsound	1.0.36 36
com.kaspersky.nke	2.3.0a7
com.kaspersky.kext.klif	3.4.0a25
com.apple.filesystems.afpfs	11.1
com.apple.nke.asp-tcp	8.0.2
com.apple.driver.AppleTopCaseHIDEventDriver	127
com.apple.filesystems.autofs	3.0
com.apple.driver.AppleBluetoothMultitouch	92
com.apple.driver.AudioAUUC	1.70
com.apple.driver.AppleHWSensor	1.9.5d0
com.apple.filesystems.ntfs	3.13
com.apple.driver.AGPM	110.23.24
com.apple.driver.ApplePlatformEnabler	2.7.0d0
com.apple.driver.X86PlatformShim	1.0.0
com.apple.driver.AppleMikeyHIDDriver	131
com.apple.driver.AppleMikeyDriver	280.12
com.apple.driver.AppleHDA	280.12
com.apple.driver.AppleUpstreamUserClient	3.6.4
com.apple.AGDCPluginDisplayMetrics	3.16.2
com.apple.driver.AppleBacklight	170.10.2
com.apple.GeForce	10.2.8
com.apple.driver.AppleIntelHD5000Graphics	10.3.0
com.apple.driver.AppleHV	1
com.apple.iokit.IOUserEthernet	1.0.1
com.apple.iokit.IOBluetoothSerialManager	6.0.2f2
com.apple.driver.eficheck	1
com.apple.driver.AppleIntelFramebufferAzul	10.3.0
com.apple.driver.pmtelemetry	1
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.AppleLPC	3.1
com.apple.driver.AppleMCCSControl	1.5.3
com.apple.driver.AppleOSXWatchdog	1
com.apple.driver.AppleIntelSlowAdaptiveClocking	4.0.0
com.apple.driver.AppleSMCLMU	211
com.apple.driver.AppleThunderboltIP	3.1.1
com.apple.filesystems.apfs	748.31.8
com.apple.filesystems.hfs.kext	407.30.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.BootCache	40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0
com.apple.driver.AppleSDXC	1.7.6
com.apple.iokit.AppleBCM5701Ethernet	10.3.1
com.apple.driver.AirPort.BrcmNIC	1220.28.1a3
com.apple.driver.AppleAHCIPort	329
com.apple.driver.AppleHPET	1.8
com.apple.driver.AppleACPIButtons	6.1
com.apple.driver.AppleRTC	2.0
com.apple.driver.AppleSMBIOS	2.1
com.apple.driver.AppleACPIEC	6.1
com.apple.driver.AppleAPIC	1.7
com.apple.nke.applicationfirewall	183
com.apple.security.TMSafetyNet	8
com.apple.security.quarantine	3
com.apple.IOBufferCopyEngineTest	1
com.apple.security.SecureRemotePassword	1.0
com.apple.driver.AppleHIDKeyboard	203
com.apple.driver.AppleHSBluetoothDriver	127
com.apple.kext.triggers	1.0
com.apple.driver.IOBluetoothHIDDriver	6.0.2f2
com.apple.driver.AppleMultitouchDriver	1204.13
com.apple.driver.AppleInputDeviceSupport	1201.8
com.apple.driver.DspFuncLib	280.12
com.apple.kext.OSvKernDSPLib	526
com.apple.driver.AppleBacklightExpert	1.1.0
com.apple.nvidia.driver.NVDAGK100Hal	10.2.8
com.apple.nvidia.driver.NVDAResman	10.2.8
com.apple.driver.AppleSSE	1.0
com.apple.iokit.IOSerialFamily	11
com.apple.iokit.IOAcceleratorFamily2	376.6
com.apple.iokit.IOSurface	209.2.2
com.apple.iokit.IONDRVSupport	517.22
com.apple.driver.X86PlatformPlugin	1.0.0
com.apple.driver.IOPlatformPluginFamily	6.0.0d8
com.apple.driver.AppleHDAController	280.12
com.apple.iokit.IOHDAFamily	280.12
com.apple.iokit.IOAudioFamily	206.5
com.apple.vecLib.kext	1.2.0
com.apple.driver.AppleSMBusController	1.0.18d1
com.apple.AppleGPUWrangler	3.16.2
com.apple.AppleGraphicsDeviceControl	3.16.21
com.apple.iokit.IOSlowAdaptiveClockingFamily	1.0.0
com.apple.driver.AppleSMBusPCI	1.0.14d1
com.apple.iokit.IOGraphicsFamily	517.22
com.apple.driver.AppleThunderboltEDMSink	4.1.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	6.0.2f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport	6.0.2f2
com.apple.iokit.IOBluetoothHostControllerTransport	6.0.2f2
com.apple.iokit.IOBluetoothFamily	6.0.2f2
com.apple.driver.usb.AppleUSBHub	1.2
com.apple.driver.usb.networking	5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice	1.2
com.apple.filesystems.hfs.encodings.kext	1
com.apple.driver.AppleThunderboltDPInAdapter	5.0.2
com.apple.driver.AppleThunderboltDPOutAdapter	5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily	5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter	2.1.3
com.apple.driver.AppleThunderboltNHI	4.5.6
com.apple.iokit.IOThunderboltFamily	6.6.3
com.apple.iokit.IOAHCIBlockStorage	301.20.1
com.apple.iokit.IOEthernetAVBController	1.1.0
com.apple.iokit.IO80211Family	1200.12.2
com.apple.driver.mDNSOffloadUserClient	1.0.1b8
com.apple.driver.corecapture	1.0.4
com.apple.iokit.IOAHCIFamily	288
com.apple.driver.usb.AppleUSBXHCIPCI	1.2
com.apple.driver.usb.AppleUSBXHCI	1.2
com.apple.driver.usb.AppleUSBHostPacketFilter	1.0
com.apple.iokit.IOUSBFamily	900.4.1
com.apple.driver.AppleUSBHostMergeProperties	1.2
com.apple.driver.AppleEFINVRAM	2.1
com.apple.driver.AppleEFIRuntime	2.1
com.apple.iokit.IOHIDFamily	2.0.0
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.sandbox	300.0
com.apple.kext.AppleMatch	1.0.0d1
com.apple.iokit.IOBufferCopyEngineFamily	1
com.apple.driver.DiskImages	480.30.2
com.apple.driver.AppleFDEKeyStore	28.30
com.apple.driver.AppleEffaceableStorage	1.0
com.apple.driver.AppleKeyStore	2
com.apple.driver.AppleUSBTDM	439.30.4
com.apple.driver.AppleMobileFileIntegrity	1.0.5
com.apple.iokit.IOUSBMassStorageDriver	140.30.1
com.apple.iokit.IOSCSIBlockCommandsDevice	404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily	404.30.2
com.apple.iokit.IOStorageFamily	2.1
com.apple.driver.AppleCredentialManager	1.0
com.apple.driver.KernelRelayHost	1
com.apple.iokit.IOUSBHostFamily	1.2
com.apple.driver.usb.AppleUSBCommon	1.0
com.apple.driver.AppleBusPowerController	1.0
com.apple.driver.AppleSEPManager	1.0.1
com.apple.driver.IOSlaveProcessor	1
com.apple.iokit.IOReportFamily	31
com.apple.iokit.IOTimeSyncFamily	650.5
com.apple.iokit.IONetworkingFamily	3.4
com.apple.driver.AppleACPIPlatform	6.1
com.apple.driver.AppleSMCRTC	1.0
com.apple.driver.AppleSMC	3.1.9
com.apple.iokit.IOPCIFamily	2.9
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.pthread	1
com.apple.kec.Libm	1
com.apple.kec.corecrypto	1.0

EOF
Model: iMac14,2, BootROM IM142.0123.B00, 4 processors, Intel Core i5, 3.4 GHz, 16 GB, SMC 2.15f7
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.10