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  1. 01-24-2018 06:06 AM #1
    Insaiyan
    Player
    Insaiyan's Avatar
    Join Date
    Oct 2013
    Location
    Honolulu, HI
    Posts
    18
    Character
    Leon Caelum
    World
    Faerie
    Main Class
    Gladiator Lv 90

    Tried sending a support request ticket but I can’t use the only chat support option.

    Is there an email address or someone I could call for support? I just got a new phone and I didn’t get the emergency removal code for my one time password security token on my previous phone before completely erasing it. Apparently I can’t even log into account management to get support without the one time password. Could someone help me with this?
    Thanks in advance.
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  2. 01-24-2018 06:12 AM #2
    Insaiyan
    Player
    Insaiyan's Avatar
    Join Date
    Oct 2013
    Location
    Honolulu, HI
    Posts
    18
    Character
    Leon Caelum
    World
    Faerie
    Main Class
    Gladiator Lv 90
    Ticket #7947276
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  3. 01-24-2018 06:31 AM #3
    Ariellendera
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello Insaiyan,

    Although this is not a technical support issue, we still may be able to assist. Please be on the look out for a email from us asking you to verify the account. We will be able to assist you through email support. I will be moving this thread to "separate support required"

    Thank you for playing Final Fantasy XIV! Hope to see you online.
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