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  1. #1
    Moderator Ariellendera's Avatar
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    Nov 2017
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    Hello OperaMorgana, Thank you for your reply.

    Please keep us updated on if the issue persists with the new TV.

    Thank you for playing FFXIV.
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  2. #2
    Player
    OperaMorgana's Avatar
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    Opera Morgana
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    Zodiark
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    Black Mage Lv 90
    Hello again, my new tv is a LG 49UJ634V 49" 4K Ultra HD, but the problem is still there, my question is, is 49'' too much for the s4 pro and the game to handle?

    Thanks.
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  3. #3
    Moderator Einmimiria's Avatar
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    Thank you for the update OperaMorgana,

    Maybe we can try something else. In the PS4 setting, go to 'Sound and Screen' and change the PS4 Pro's video output to 1080p. Then play the game and see if you have the same issue. I'm starting to think the juddering comes from an unlocked frame rate but I'm not sure.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  4. #4
    Player
    OperaMorgana's Avatar
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    Character
    Opera Morgana
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    Zodiark
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    Black Mage Lv 90
    I did that, but nothing changes....i'm starting to think that 49 inches could be too much for the ps4 pro to handle the game...
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  5. #5
    Moderator Einmimiria's Avatar
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    Thank you for the update,

    The size of the screen has no relation to the performance in-game. We have the same size TV to test games on for situations like this and we did not get the same issue.

    It's possible this is caused by the HDMI cable itself. Do you have any other cables you can use to test this out?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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