my launcher showing nothing but black screen

[Ecto478]

Hi All, I'm Having a Issue with the Launcher Showing up Black, it was working fine like always,but when i try downloading the patch,my avast suddenly turn my pc into safe mode,after that i wanto re download the patch,the launcher suddenly black, ive done everything i know for this like turn off firewall,turn off all kind anti virus i had and i even reinstall the game it but still not showing anything
and im from EU server

please help T_T

thank you

[xLucia]

I have issues too, except with me it's the following error:

"A system error has occurred: -2146697208. http://frontier.ffxiv.com/version_4_0_win/index.html?rc_lang=eng_gb&time=2018-01-30-10"

wtf is this? I've tried turning off my virusscanner, resetting router, clearing internet cache. And I don't really want to reinstall the game unless absolutely needed.

What else can i try? =/

Edit: Also tried running the launcher as administrator, but that just gives me a black launcher with nothing in it =/

[Ecto478]

pls tell me something :',i love this game so much,and i dont wnna quit

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on the kind of issue you are having?

Please provide:

- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which issue occurs
- Everything you have tried to resolve the issue

You mentioned that your PC was running in safe mode correct? is it still in safe mode or did you turn that off?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ecto478]

The safe mode already turned off,i even install IE again for this sake,but still now working,do i need to put all squareenix related website to the trusted site on internet option?

Thank you

[Ecto478]

The safe mode already turned off,i even install IE again for this sake,but still now working,do i need to put all squareenix related website to the trusted site on internet option? i think avast causing this,i heard that avast like to block website for no resason

Thank you
(EDIT)

[Ecto478]

-Im using wireless wifi
-ive only hav nvidia and chrome in the background
-(I don't understand what frequency u meant srry)
-ive turn off all my anti-virus,set IE as default browser, clean cookies and cache and the worst are ive re-install it completely

[Einmimiria]

Thank you for the reply Ecto478,

By frequency, I should have asked if it happens every time you try or is there some sort of variation to it.

A black screen on the launcher indicates a connection issue. I would suggest using a wired connection using an ethernet cable and disabling all background applications and programs (even if you think they won't interfere).

Please let us know if one of those solves your issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ecto478]

Oh thank you for the response
This happen yesterday and 1st time
And i try to open it again
Suddenly i got script error T_T

Thank you

[Ariellendera]

Hello Ecto478. Thank you for your response.

Can you please provide a screenshot of the script error?

Hope to be of assistance.