Final Fantasy 14 not retrieving patch list or updating

[DRKoftheAzure]

So I decided to update the PC version of FF14 only to be met with an error that say that it was unable to retrieve patch list, so I did a re-install and now starting results in an error, and I am getting a "boot error code [11003][20403][19901][2]" and this error only shows up on PC but I do have PS4 version is up to date. I'm not sure if this problem is constant or has happened to other people, but it does need to be looked into.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This looks like a connection error when starting the game up on PC. If you don't have this problem on PS4 (I'm assuming they use the same internet connection), then it must be something specific to your PC or it's connection.

How are both devices connected to the internet? Do you get any kind of lag or connection issue on the PS4, even if you can log in?

Please make sure of the following:
Check that you have an exception for Final Fantasy XIV in your anti-virus protection.
Make sure no other programs or overlays are running in the background.
Make sure to use a wired connection instead of a wireless one.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[DRKoftheAzure]

There are no other programs running on my PC, and just connected wired cable to my PC and still having the same issue, this problem did not start until last night and it would not be a problem with Windows Defender as that is no the cause of the problem. And PS4 uses the same connection as PC. I have been using wireless connection and I am able to connect just fine on PS4 but PC won't even go as far as retrieving a patchlist to update the launcher, as it is a re-install of the game.

[Einmimiria]

Thank you for the reply and I apologize for the delay in our response.

Why exactly do you think that Windows Defender isn't the cause? Have you already tried disabling it?

You can also try to change the settings in Internet Explorer:

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.