I have no idea what I have got. please help.

[Kratratai]

this occurs when Im inside the raid. I have relogged for 3 times. and the game wont let me play.

[Akor]

Try to change dx11 to dx9.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I will have to agree with the above poster. Try to change to DirectX 9 mode (This can be done on the launcher under 'config'). You can also try updating you graphics card drivers to the most recent version.

When exactly do you receive this error? Is this only during a Raid, or can it happen at any time?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kratratai]

I did not screenshot my last crash today 17/1/2018. But I got the same error especially in Weeping City (only) again, and I have changed the setting to DX 9.0c. Nothing wrong with my graphic card. Will this be a thing where I have to re-install? Cos I am not doing that.

[worldofneil]

I got the same error especially in Weeping City (only) again

Will this be a thing where I have to re-install? Cos I am not doing that.

Unfortunately it sounds like some of your downloaded files for Weeping City are corrupt, but there's no built in file verification so there's no way to work out which/redownload just those. If you have it on Steam be very wary of doing the verify files option as won't do what you might expect. It will indeed verify the game files but compared to the 2.1 version that Steam has. It'll then see that most of them are different (as we're now on 4.1!), so it'll delete all the newer files, redownload 2.1 (from Steam) and then when you run the game again it'll see that you're on 2.1 so will redownload every patch since then (including both expansions).

So realistically, your options are copy the game files from a friend if that's an option otherwise yes reinstalling is most likely your only option

[Ariellendera]

Hello Kratratai, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Are your graphics card drivers up to date? Additionally, have you tried lowering the resolution or graphics settings (even if your GPU can obviously handle it), does this have any effect, or does the frame rate remain constant regardless of what you choose? . Also, disable any programs in the background while you are playing the game (again, even if your computer should be able to handle it). If none of this seems to help I would suggest reinstalling.

Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online.

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.