Laggy on JP Data Center

[KentutaN]

Hello, im from indonesia playing in tonberry server and i have lag problem appearing around 2-3 weeks ago.. Here are the details:

- When it started occurring: 2+ weeks ago
- Platform: PS4
- Any error codes or messages you receive: None
- Type of connection: Wired
- Other programs running while the game is playing: None
- Frequency: When online

I have no knowledge about networking, but here are the tracert:

Tracing route to 158.157.150.124.in-addr.arpa [124.150.157.158]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 1.100.168.192.in-addr.arpa [192.168.100.1]
2 5 ms 5 ms 7 ms 180.254.160.1
3 6 ms 6 ms 6 ms 29.0.160.125.in-addr.arpa [125.160.0.29]
4 6 ms 6 ms 5 ms 61.94.115.205
5 18 ms 23 ms 22 ms 42.191.240.180.in-addr.arpa [180.240.191.42]
6 17 ms 17 ms 16 ms 41.191.240.180.in-addr.arpa [180.240.191.41]
7 22 ms 22 ms 21 ms 104.204.240.180.in-addr.arpa [180.240.204.104]
8 20 ms 22 ms 20 ms 4637.sgw.equinix.com [27.111.228.4]
9 19 ms 17 ms 19 ms i-0-2-0-9.istt-core02.bi.telstraglobal.net [202.84.225.218]
10 94 ms 95 ms 96 ms i-2-0.tnrt05.bi.telstraglobal.net [202.84.140.122]
11 91 ms 91 ms 92 ms i-0-0-0-1.jtha01.bi.telstraglobal.net [202.47.216.194]
12 264 ms 285 ms 264 ms squareco.asianetcom.net [203.192.149.210]
13 258 ms 258 ms 258 ms 129.56.195.61.in-addr.arpa [61.195.56.129]
14 261 ms 267 ms 260 ms 70.144.117.219.in-addr.arpa [219.117.144.70]
15 266 ms 264 ms 265 ms 57.144.117.219.in-addr.arpa [219.117.144.57]
16 262 ms 280 ms 257 ms 41.144.117.219.in-addr.arpa [219.117.144.41]
17 261 ms 269 ms 261 ms 190.147.117.219.in-addr.arpa [219.117.147.190]
18 265 ms 266 ms 257 ms 158.157.150.124.in-addr.arpa [124.150.157.158]

Trace complete.

Any suggestion is appreciated. Thank you.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is this a recent development or has it occurred every time you try to connect to this data center?

I'll admit that I'm not too familiar with the infrastructure of the internet around Indonesia, but it looks like your ping gets worse the closer you get to Japan (which is to be expected considering the distance).

Do you notice any pattern to it (getting latency during certain times or locations in the game)? Has anything changed to your internet connection that coincides with the lag?

What have you already tried to resolve the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KentutaN]

Hello, thanks for the reply! My ping in game is constant.. before, i believe im getting ping of around 100ms constantly.. after the lag, i get ping of around 260ms constantly..
nothing has changed to my internet connection.. i tried to dmz my ps4 after the lag, but the problem still persists. I tried to ping my connection to Ather(NA) data center and my ping actually lower at around 170ms..

[Ariellendera]

Hello KentutaN,

Here are someone trouble shooting tips that may assist you.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
*This can be done by visiting www.portforward.com, locate your specific Router/Modem Brand and Model Number from the 'List of Routers', and you will find a step-by-step guide on how to access your ports.

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Hope to be of assistance.

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.