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  1. #1
    Player
    Ravenguard's Avatar
    Join Date
    Nov 2013
    Posts
    60
    Character
    Wolfram Blackthorne
    World
    Gilgamesh
    Main Class
    Gladiator Lv 70
    I just got back from vacation and decided to check the routes again to the FFXIV Lobby Servers during primetime. Here's a ten minute span:



    I'm still getting around 7%-14% packet loss.

    Also:

    Quote Originally Posted by Ariellendera View Post
    Thank you for your reply Chortle,

    It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

    hope to be of assistance.
    Unless I'm misunderstanding what you're addressing, this issue has definitely NOT subsided.
    Perhaps a lot of people, myself included, have been on vacation during the past couple of weeks and it's been showing less use / packetloss.
    However, allow me to reaffirm that this packetloss issue is still alive and ongoing. Nothing has changed.
    (2)
    Last edited by Ravenguard; 01-10-2018 at 12:01 PM.

  2. #2
    Player
    MidnightWonko's Avatar
    Join Date
    Jan 2017
    Posts
    18
    Character
    Kamil Pelin
    World
    Malboro
    Main Class
    Culinarian Lv 90
    Tracing route to 204.2.229.9 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms RT-AC3200-C890 [192.168.1.1]
    2 56 ms 63 ms 87 ms 10.72.160.1
    3 9 ms 8 ms 7 ms irvnsysj01.oc.oc.cox.net [68.4.14.74]
    4 10 ms 8 ms 17 ms ip68-4-11-68.oc.oc.cox.net [68.4.11.68]
    5 12 ms 41 ms 16 ms 68.1.1.167
    6 101 ms 32 ms 12 ms ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
    7 34 ms 33 ms 34 ms ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
    8 25 ms 26 ms 26 ms ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
    9 37 ms * 37 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
    10 36 ms 35 ms 36 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
    11 * 21 ms 20 ms ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
    12 25 ms 31 ms 24 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
    13 23 ms 23 ms * 204.2.229.242
    14 38 ms 39 ms 39 ms 204.2.229.9

    Dunno if more of this information will help, though it's good to see that Einmimiria acknowledged it.
    (0)

  3. #3
    Player
    Ravenguard's Avatar
    Join Date
    Nov 2013
    Posts
    60
    Character
    Wolfram Blackthorne
    World
    Gilgamesh
    Main Class
    Gladiator Lv 70
    Wewlad. So after getting caughtup reading the posts in this thread (and many other threads) since I last checked in about this packetloss issue, this is what I came to understand:



    I seriously hope someone talks to SOMEONE soon, because with 4.2 coming up (with a brand-new raid tier), this is going to making playing new content nearly impossible.
    (4)

  4. #4
    Player
    MidnightWonko's Avatar
    Join Date
    Jan 2017
    Posts
    18
    Character
    Kamil Pelin
    World
    Malboro
    Main Class
    Culinarian Lv 90
    Quote Originally Posted by Ravenguard View Post
    Wewlad. So after getting caughtup reading the posts in this thread (and many other threads) since I last checked in about this packetloss issue, this is what I came to understand:



    I seriously hope someone talks to SOMEONE soon, because with 4.2 coming up (with a brand-new raid tier), this is going to making playing new content nearly impossible.
    Well, considering this:

    Quote Originally Posted by Einmimiria View Post
    Thank you Bluefve for providing this information. We are currently in the process of gathering information and reporting it so we can find a solution to the issue. Unfortunately, it can take some time for this due to the many parties involved. We appreciate your understanding and patience as we work to investigate the issue. If anyone receives and email requesting connection information, please respond to it as soon as possible so we can use that information in our report.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    I'm hoping the issue is being considered VERY SERIOUSLY! I dunno if further traceroutes are useful to them at this moment, but if they are, here're the steps:

    Win+R
    (type cmd in the line that appears)
    (console appears, type: tracert 204.2.229.9)
    (Asterisks = dropped packets)

    I am considering suspending my subscription until this issue is solved; the game is damn near unplayable in this condition!
    (0)

  5. #5
    Player
    Kangaax's Avatar
    Join Date
    Jan 2018
    Posts
    2
    Character
    Jirel Ilis
    World
    Sargatanas
    Main Class
    Miner Lv 55
    Hey, another cox user here, just came back to ff14 to experience delicious constant rubberbanding because of packet loss. Can confirm the same issues as the previous posters.
    (0)

  6. #6
    Player
    Aevumn's Avatar
    Join Date
    Sep 2017
    Posts
    9
    Character
    Aevumn Remn
    World
    Exodus
    Main Class
    Black Mage Lv 70
    Im still getting pretty bad rubber banding in evening still, for me I'm actually disconnecting more
    (0)

  7. #7
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Good Morning,

    I would like to correct my previous statement. I looked into this and the issue is still being investigated by Japan. We would still like to collect information from players in Arizona experiencing this issue. Please let us know here that you are still having this issue, report the issue to the ISP, get a confirmation code or reference number from contact with ISP. DO NOT post personal information here, once we get enough reports to send out emails again we will. Again I apologize for my post above.

    Hope to be of assistance!
    (1)

  8. #8
    Player
    Inbachi's Avatar
    Join Date
    Nov 2017
    Posts
    5
    Character
    Shalashaska Greywolf
    World
    Ultros
    Main Class
    Paladin Lv 70
    I didn't see this thread until now but I've been having the same issues and I'm in Arizona with Cox as my ISP. It's extremely frustrating because it happens during the evening after I'm off work which basically renders the game unplayable. The past few weeks haven't been as bad as earlier in December but it's still unacceptable. I sent a ticket to support but I'm not sure what other details, if any, are needed.
    (2)

  9. #9
    Player
    Aristotle's Avatar
    Join Date
    Aug 2015
    Posts
    78
    Character
    Aristotle Avinroo
    World
    Faerie
    Main Class
    Black Mage Lv 80
    Just wanted to update and say I am still having this issue as an Arizona resident with Cox as my ISP in the evenings. It has gotten so bad that Astragalos is unplayable.
    (0)

  10. #10
    Player
    Chortle's Avatar
    Join Date
    Jan 2015
    Posts
    63
    Character
    Azealia Banks
    World
    Gilgamesh
    Main Class
    Astrologian Lv 76
    The Southwest states are the unfortunate ones it seems. We all are being routed through a hop that gets overloaded during our peak play times of 6pm - 11pm (when everyone is off work). Packet loss and disconnects ensue. It's nice to know that SE is looking into the issue, but for an online game we continue to pay for via subscriptions, this does not bode well.

    I love Final Fantasy, and I love this game. I hope this gets resolved quickly.
    (1)

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