Regarding Reports on Recent Connection Problems with the NA Data Center

[Riko_Futatabi]

Well Primal Data Center seems to have no change. If anything I'm having a worse time now. Instead of the usual rubber-banding and eventual 90006 now and then. I now get 90001 & 90002 that instantly boot me without any noticeable lag beforehand; this happens in Dungeons and even when I'm just in town being idle, chatting or AFK. I've came back to an error 90001 or 90002 screen a few times the past few days.

[Frent]

a miracle happened today, i play for 4 hour straight and i got no DC 90002, not even once, inside dungeon, cutscene nada. i dont know whats going on today but i can only hope this is a good sign in the future days.

if SE is doing something over there, all i can say is whatever you do its working... for now.

I saw the same last night; about 3 hours give or take from 6-9 p.m. CST. After that it was more constant 90006 errors, with the same pattern this morning.

[gumas]

Play for another 4 hours today, got 1 DC 90002 but the rest is smooth run.

Iam not sure this is because SE doing something over there or because i play this game in fullscreen, backthen i keep getting DC error 90002 because i play it in borderless window since i tend to alt-tab and browse internet, watching stream and anime while waiting my DF queue.

Anyway this is indeed a good thing, i might resub again if it keep like this

[Senneden]

Luckily I have not had the DC issue, just constant rubber banding.

- The kinds of connection issues you are having (lag, disconnections, etc.) - Constant rubber banding / warping. I do not have any issue with any other game.
- Any potential error codes - None
- Your Internet Service Provider - AT&T Fiber
- Frequency - 24/7
- I enabled the ports as requested on the original post
- If you have the ability to perform a trace route, please post the details in full. - See below:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 267 ms 16 ms 3 ms 108-75-84-1.lightspeed.mssnks.sbcglobal.net [108.75.84.1]
3 1 ms 1 ms 1 ms 75.14.180.86
4 * * * Request timed out.
5 1 ms 3 ms 2 ms 12.83.42.193
6 14 ms 14 ms 11 ms gar27.dlstx.ip.att.net [12.123.16.77]
7 12 ms 11 ms 11 ms ae-9.a00.dllstx04.us.bb.gin.ntt.net [129.250.8.237]
8 51 ms 51 ms 51 ms ae-8.r10.dllstx09.us.bb.gin.ntt.net [129.250.4.169]
9 11 ms 11 ms 17 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5]
10 50 ms 49 ms 49 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
11 51 ms 51 ms 51 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
12 51 ms 51 ms 51 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
13 53 ms 53 ms 53 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 52 ms 52 ms 52 ms 204.2.229.234
15 50 ms 50 ms 50 ms 204.2.229.9

Trace complete.

Anyone have any ideas? I really enjoy this game but and I would like to continue using the rubber banding as an excuse to stand in mechanics but the higher in content I go the more impossible this is getting.

Thank you

[Ariellendera]

Hello Everyone!

Thank you all for providing the requested information. Please remember to include ISP and location along with the Trace Route.

Thank you.

[Senneden]

My location is Kansas, did I miss any more information on my post above? I want ti give as much info as possible to hopefully resolve this.

[mistalina13]

- Severe lag to the point of loosing combos, telegraphs not appearing at all (or my character making it past telegraphs and still being hit), boss abilities doing damage before the animation ends up playing.
- I've been getting a small window of time each evening that the lag isn't bad, but it just gets worse throughout the night. I've just been logging for the night when it gets too severe to tolerate.
- No error codes. (Was disconnecting before but haven't yet since last maintenance.)
- Playing on PC, just FFXIV running.
- ISP is Cogeco (Ontario, Canada) - DSL Connection
- I've had lag issues since Stormblood launch but its only the last few weeks its become unplayable.
- Tried your suggestions of resetting equipment, clearing caches and port forwarding with no success. I can't go wired because of house limitations at present.

FFXIV the only thing I'm having lag issues with. Streaming content and play other games online has been just fine. Here is a tracert, let me know if I can provide any other info.

 Tracing route to 204.2.229.9 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  Linksys03297 [192.168.1.1] 
  2     1 ms     1 ms     1 ms  192.168.0.1 
  3    15 ms    11 ms    17 ms  10.77.192.1 
  4    22 ms    18 ms    20 ms  237-3-226-24.rev.cgocable.net [24.226.3.237] 
  5    27 ms    26 ms    25 ms  10.0.18.9 
  6    21 ms    19 ms    20 ms  te0-7-1-7.rcr21.yhm01.atlas.cogentco.com [38.122.17.9] 
  7    26 ms    22 ms    22 ms  be3317.rcr21.buf02.atlas.cogentco.com [154.54.2.178] 
  8    30 ms    29 ms    29 ms  be3157.ccr22.cle04.atlas.cogentco.com [154.54.47.125] 
  9    48 ms    44 ms    44 ms  be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129] 
 10    39 ms    39 ms    40 ms  be2766.ccr41.ord03.atlas.cogentco.com [154.54.46.178] 
 11    38 ms    34 ms    34 ms  ae-11.r08.chcgil09.us.bb.gin.ntt.net [129.250.9.121] 
 12    37 ms    42 ms    42 ms  ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205] 
 13    86 ms    89 ms    86 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17] 
 14    89 ms    97 ms    98 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121] 
 15    91 ms    94 ms    89 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11] 
 16    99 ms    95 ms    94 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 
 17     *        *       91 ms  204.2.229.234 
 18    88 ms    89 ms    88 ms  204.2.229.9

[Riko_Futatabi]

Not only do I still get the occasional rubber-banding/lag and eventual error 90006, but now on top of that I get error 90001 and error 90002. The former(error 90001) will boot me without any noticeable rubber-banding or lag happening beforehand. Sometimes there's a period of rubber-banding before error 90002, but not error 90001; it's always unexpected. Also it doesn't matter where I am in the game. Dungeons, Towns, out in the field. I get these errors everywhere, they are however most noticeable in Dungeons, Trials, Raids and for some reason POTD is disconnect hell for me.

I live in Scotland, UK. My ISP is Sky.

Monitored on Tuesday 27th February at 11:30 AM GMT / 6:30 AM EST / 3:30 AM PST.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  150 |  150 |    0 |    0 |    2 |    0 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  150 |  150 |   16 |   17 |   21 |   17 |
|                           62.73.179.165 -    0 |  150 |  150 |   15 |   16 |   19 |   16 |
|     ae-4.r24.londen12.uk.bb.gin.ntt.net -    0 |  150 |  150 |   15 |   16 |   28 |   16 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   25 |   78 |   59 |   87 |   88 |  120 |   88 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   29 |   71 |   51 |  154 |  156 |  179 |  157 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   28 |   72 |   52 |  162 |  162 |  169 |  162 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  150 |  150 |  174 |  175 |  189 |  181 |
|    ae-41.r02.snjsca04.us.bb.gin.ntt.net -    0 |  150 |  150 |  177 |  177 |  180 |  177 |
|     ae-3.r00.scrmca02.us.bb.gin.ntt.net -    0 |  150 |  150 |  179 |  179 |  185 |  180 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  150 |  150 |  176 |  176 |  178 |  176 |
|                           204.2.229.234 -    0 |  150 |  150 |  176 |  176 |  181 |  177 |
|                            204.2.229.10 -    0 |  150 |  150 |  182 |  182 |  186 |  182 |
|________________________________________________|______|______|______|______|______|______|

[JenniFairy]

Started playing this month after years of being away. I remember this issue from Pre-Heavensward.

ISP: Spectrum
Location: I'm in Texas.
Connection Issue: Disconnections especially when entering a dungeon. I've tried suggested steps.
Frequency: Everytime I've entered a dungeon, within seconds, I have dc'd. Switching zones: sometimes I DC. And other random times, but if I'm not switching places, usually fine until random moment where I'm not.
Error Codes seen: 90006
Tracing route to 184.107.107.176 over a maximum of 30 hops

1 4 ms 3 ms 3 ms 192.168.0.1
2 21 ms 18 ms 19 ms 142.254.141.45
3 46 ms 36 ms 51 ms xe0012.dllxtx5302h.texas.rr.com [70.125.219.21]
4 23 ms 28 ms 29 ms agg26.grpvtx1102r.texas.rr.com [24.175.50.73]
5 24 ms 26 ms 21 ms agg26.dllbtxlb02r.texas.rr.com [24.175.36.216]
6 26 ms 29 ms 38 ms agg21.hstqtxl301r.texas.rr.com [24.175.49.8]
7 42 ms 28 ms 29 ms ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
8 30 ms 29 ms 28 ms bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]
9 24 ms 27 ms 18 ms 0.ae2.pr1.dfw10.tbone.rr.com [107.14.17.236]
10 30 ms 29 ms 22 ms ix-ae-23-0.tcore2.DT8-Dallas.as6453.net [66.110.57.97]
11 72 ms 95 ms 58 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.56.5]
12 65 ms 59 ms 59 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.79.120]
13 64 ms 63 ms 64 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
14 61 ms 66 ms 68 ms 66.198.96.58
15 63 ms 62 ms 58 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
16 63 ms 68 ms 69 ms 174.142.115.218

[Frent]

Things have somewhat improved; I've had two nights this week where I've had about 15-20 minutes of uninterrupted time. Then I get a huge lag spike, folllowed by being mostly fine for another 5-10 minutes -- and then I get the 90006. It's been pretty consistently this pattern for this week.

Still a problem, obviously. I don't like being anxious and angry every time I log on to play -- anxious that each minute on might be my last and angry because of the lag and timeouts that prevent me from playing well, or at all. The more often this happens, the less interested I'll become in the game -- and this is a game I've truly loved since I started playing it years ago. I don't want to give up the thousands of hours I've put into this game, but the longer this goes on, the more I begin to mentally prepare myself to do it.