Regarding Reports on Recent Connection Problems with the NA Data Center

[Kayos_Bismark]

Same here. Also an Arizona Cox Communications user.

[lundjames]

90k during duties almost exclusively, same time of day as reported initially, and I'm a Cox customer in Nebraska, USA. Tracerts support a problem with NTT's throughput as described above. I can usually get back in after 3 very fast attempts to log back in, but this is tedious.

Happening since around 4.15.

[PrincessPeaNuT]

I'm having the same problem too. I have Cox. My friend also has similar problem and he has Cox. Like lundjames it all started around 4.15 ish. It used to be fine until then.

[DukeStardust]

Same here as well, and finally good to know it's not just me since it's been driving me crazy. :] Cox Internet subscriber in Orange County, Calif., suddenly started experiencing serious lag spikes (especially in dungeons/raids) in the evenings, and started happening around that patch timing (4.15-ish). Never had a sustained problem like this previously (been playing for ~2 years), and only seems to impact FF14. Can play other games, stream, etc. just fine. Please look into this; it's been bad enough for long enough that we've been considering unsubscribing since the game has sadly become borderline unplayable. Many thanks!

[Einmimiria]

Thank you for the reply cosmicrobot,

And both you and your boyfriend are getting the same lag correct? on two separate devices? Is this only in dungeons or during the evening? Have you had this same issue during other times of the day (not during peak hours)?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[cosmicrobot]

We both have similar windows computers and share the same internet so lag i feel he also does. We've been leveling another class and spamming dungeons so we've only been doing dungeons where we get lag noticeably. I can say when we were in a not populated city we were lagging as well so I don't think its just dungeons.

We usually play 6 pm central time to 11 pm tues-friday, on sunday and monday we play at any time of the day and still experienced the lag.

[Kevsop]

I am a Cox Communication Customer in Arizona and I know of at least one other person in a similar situation. Just posting here to make sure this topic gets the attention it deserves. The game has been very hard to play, and this was not the situation that the game was in when the servers first moved west. I am not having any connection issues in any other program or service, only FFXIV. With the new patch not so far away I'd like to get back into the game more but at this rate it is very hard to enjoy doing anything.

[MizunoNeko]

Yesterday I called Square Enix to talk to them about the severe packet loss on NTT network causing lag that makes the game unplayable. I was shocked to be told that no one else is experiencing this problem, and it is probably just a problem I am having. And until more people report it, there is nothing they can do.

Therefore, I'm suggesting EVERYONE on this thread who is having bad lag issues due to packet loss on NTT's network should CALL IN AND REPORT THIS VIA PHONE. Here is Square Enix's support number: 1 (858) 790-7529.

To check to see if you are having packet loss on ntt's network, in Windows, go into your start menu and type cmd and hit enter. At the command prompt type

tracert 204.2.229.9

The ip listed there is my particular server ip (aether), the others are all listed here https://arrstatus.com/. Anywhere you see a * on the output means a packet was lost. Here is an example of my tracert and you can see that I have lost packets on the hops that end with ntt.net:

1 2 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 18 ms 8 ms 8 ms 10.7.82.1
3 8 ms 7 ms 9 ms 68.4.15.32
4 12 ms 11 ms 15 ms ip68-4-11-98.oc.oc.cox.net [68.4.11.98]
5 15 ms 16 ms 14 ms 68.1.1.63
6 15 ms 14 ms 21 ms ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
7 37 ms 42 ms * ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
8 30 ms 31 ms * ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
9 * 46 ms 39 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
10 38 ms * 39 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 39 ms 37 ms * ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
12 42 ms 45 ms 45 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
13 25 ms * 26 ms 204.2.229.242
14 42 ms 42 ms 42 ms 204.2.229.9

I am very disappointed with how Square Enix is handling this issue. I cannot play any current content (Shinryu or Deltascape Savage, and of course Ultimate Coils are completely out). This will affect my ability to raid come 4.2 and if I lose my group due to it I will be canceling my subscription.

[lordcook]

Cox cable in California having this same issue since early December. I thought it was related to my county being on fire and just dealt with it thinking it was temporary (started having issues basically right when the fires started for my county). Still occurring daily during primetime, 6pm pacific past 10pm (aka the only time I have to play).

Hopefully they get this settled with NTT otherwise theres not much point in being subscribed for me.

[ElasmoFan]

What ISP do you have?