Regarding Reports on Recent Connection Problems with the NA Data Center

[Enkrateia]

Thank you for patience and assistance while we worked with the upstream ISP in question to investigate the connection issues that have been reported throughout the thread. These reports, details, and traceroutes aided our infrastructure teams in conducting detailed investigations into the difficulties connecting to FINAL FANTASY XIV through certain upstream ISP servers. As a result of this investigation, it was found that the issues were not related to the FINAL FANTASY XIV servers. As such, we have also been sharing the collected data with the upstream ISP in question for further reviews and investigations.

We apologize that these difficulties have been ongoing, and that we don’t have an immediate resolution to share. Although we have no direct control of the situation, we’ll continue to work with the upstream ISP to investigate whether there are any specific troubles that they can isolate and work towards a solution. We’ll also share any additional updates should they become available.

If you wish to make detailed reports about your connection difficulties, we recommend contacting your local ISP directly to try to improve your connection with the upstream ISP.

Thank you again for your patience and assistance throughout this process.

Greetings, everyone.

Based on your concerns about contacting the upstream ISP, we confirmed that there was a misunderstanding that occurred when creating the prior post. For continued connection concerns, you should be working with your local ISP to improve your connection with the upstream ISP, not the upstream ISP directly.

Because of this, I have corrected the information in the post to reflect the appropriate course of action. I apologize for the misunderstanding and the confusion and frustration that it may have generated.

[Callinon]

Greetings, everyone.

Based on your concerns about contacting the upstream ISP, we confirmed that there was a misunderstanding that occurred when creating the prior post. For continued connection concerns, you should be working with your local ISP to improve your connection with the upstream ISP, not the upstream ISP directly.

Because of this, I have corrected the information in the post to reflect the appropriate course of action. I apologize for the misunderstanding and the confusion and frustration that it may have generated.

You're not getting it.

YOUR ISP is the problem. NTT. They are the issue. As much as I enjoy blaming Comcast for everything from sun spots to hair loss, they aren't at fault here. If I open a ticket with Comcast telling them I'm having connection issues outside their network, they're going to rightly throw up their hands and ask what I expect them to do about it. YOU are the ones with the business relationship with NTT, not us, and not Comcast or Time Warner or Qwest or AOL or Mom'n'Pop's Super Internet Service.

Basically what you've said here is that SE has decided to take no action to correct the problems faced by nearly their entire American audience (north, south, and central). You've decided you'd rather just lose the subs than make an effort.

[Runsell]

Greetings, everyone.

Based on your concerns about contacting the upstream ISP, we confirmed that there was a misunderstanding that occurred when creating the prior post. For continued connection concerns, you should be working with your local ISP to improve your connection with the upstream ISP, not the upstream ISP directly.

Because of this, I have corrected the information in the post to reflect the appropriate course of action. I apologize for the misunderstanding and the confusion and frustration that it may have generated.

That's not going to work like you mentioned. I went ahead and talked with my ISP (AT&T) and they are not going to do any type of routing change from my end to your servers, they don't do that. Even more when the issue is reaching the NTT ISP.

I am going to not give too much detail about my personal life, but I do work for AT&T on DATA Traffic for US Restricted customer. We had a customer which I am going to reserve the name, which was getting Downstream issues. Making story long short, we used a different routing path with a new circuit to the customer since we are the ISP providing the traffic to them. They contacted AT&T and we solved the problem. Like other are saying in this forum and how I see it, we are not saying the SE Server is the problem, either that you guys decided to move the server to the west coast with NTT as the provider you are the one responsible to talk to NTT with all the finding we, the users, have shown in previous posts.

It is pretty easy to see, why when we use VPN and personally I made a character in EU servers, we don't see constant DC or LAGS. Once again contacting our ISP and asking them "Hey can you change the routing to 204.2.229.9 using another path?" THAT WILL NOT BE POSSIBLE, and is not our ISP issues. Using once again my example of where I Work, I am the ISP and if a customer have issues since I am their "last mile" routing path I need to take actions, and solve the problem.

Is sadly that you guys are not putting the proper effort on this problem and decided basically to take no action to correct the problem. I would have to take my own actions and see how I can solve this problem (VPN) which shouldn't be the way to play a game at all. I had less problem when the servers were in Montreal compared to where they are now in the West Coast.

[Zarkovitch]

Greetings, everyone.

Based on your concerns about contacting the upstream ISP, we confirmed that there was a misunderstanding that occurred when creating the prior post. For continued connection concerns, you should be working with your local ISP to improve your connection with the upstream ISP, not the upstream ISP directly.

Because of this, I have corrected the information in the post to reflect the appropriate course of action. I apologize for the misunderstanding and the confusion and frustration that it may have generated.

Pulling a Ubisoft I see well good luck with 5.0 sales.I mean look highest peek
https://ffxivcensus.com/2017-11/
now right now
https://ffxivcensus.com/2018-03/
ive check census there always see growth on game abit losses sometimes on odd patches but damn 80k player left NA you might lose more with eureka fiasco.

[Mesarthim]

Greetings, everyone.

Based on your concerns about contacting the upstream ISP, we confirmed that there was a misunderstanding that occurred when creating the prior post. For continued connection concerns, you should be working with your local ISP to improve your connection with the upstream ISP, not the upstream ISP directly.

I'm not so dumb that I'd be sent on a wild goose chase when my (our local) ISP isn't even the problem. It is an NTT problem.

Your ISP, your provider for your servers, you're the customer. This is on you, not us. I mean we can continue to dodge the problem all expansion if you want but you're risking a loss of subscribers if they cannot cleanly connect to your servers through no fault of their own, but yours.