Regarding Reports on Recent Connection Problems with the NA Data Center

[Runsell]

Same problem in France, here a tracert from my computer. Hope that can help.
It stuck always on the jump 6 for all providers.

Détermination de l’itinéraire vers 195.82.50.9 avec un maximum de 30 sauts.

1 <1 ms <1 ms <1 ms FREEBOX [192.168.0.254]
2 23 ms 24 ms 24 ms gbw68-2-88-120-120-254.fbx.proxad.net [88.120.120.254]
3 24 ms 24 ms 26 ms 213.228.17.190
4 37 ms 39 ms 39 ms ppp2-marseille.isdnet.net [194.149.165.129]
5 35 ms 34 ms 34 ms bzn-9k-7-be1001.intf.routers.proxad.net [194.149.163.170]
6 * * * Délai d’attente de la demande dépassé.
7 44 ms 43 ms 44 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
8 45 ms 44 ms 43 ms 212.162.4.98
9 43 ms 48 ms 49 ms 195.82.60.29
10 44 ms 43 ms 44 ms 195.82.61.14
11 44 ms 43 ms 45 ms 195.82.50.234
12 44 ms 44 ms 43 ms 195.82.50.9

Itinéraire déterminé.

That Traceroute is to EU Server, not NA (204.2.229.9). One HOP Not showing you the delay (ms) or the ip doesn't mean it is dropping you. Simply that HOP from the ISP is not letting you know the IP for security Reasons, meaning blocking ICMP.