Regarding Reports on Recent Connection Problems with the NA Data Center

[Mesarthim]

My patience with your ISP square is running thin. This has been a thing for almost all of stormblood.

Target Name: 204.2.229.9
         IP: 204.2.229.9
  Date/Time: 2/21/2018 3:49:17 PM - 2/21/2018 3:59:17 PM

Hop  Sent  PL%    Min       Avg     Host Name / [IP]
  1   598    0    2.00  4.74    192.168.43.1 [192.168.43.1]
  2   598    0   86.48  103.54  172.26.96.161 [172.26.96.161]
  3   598    0   84.10  104.02  107.72.233.100 [107.72.233.100]
  4   598    0   86.53  104.89  12.83.188.161 [12.83.188.161]
  5   598    0   85.07  105.48  12.83.179.49 [12.83.179.49]
  6   598    0   85.58  103.65  ggr2.la2ca.ip.att.net [12.122.128.101]
  7   596    3  185.51  217.20  ae-5.a00.lsanca20.us.bb.gin.ntt.net [129.250.9.61]
  8   597    4  197.09  229.68  ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
  9   598    3  190.72  217.56  ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
 10   598    6  194.46  224.24  ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
 11   598    4  196.55  227.88  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 12   598    4  203.46  228.92  ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
 13   598    4  204.02  226.76  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 14   597   34  203.63  227.00  204.2.229.234 [204.2.229.234]
 15   598    4  202.86  227.33  204.2.229.9 [204.2.229.9]

[gumas]

They probably doing something on their side but i wouldnt hope any solution for now, all these trace stuff is probably for data gathering. This problem has been persist since HW and even until now there is no solid solution yet.

As long this problem didnt take say... 1/2 of total user playing this game, i doubt SE put this on priority list

update*
welp thats it i guess, i just got probably the worst 90002 error, i was in the middle of cutscene during my class quest and i got error 90002, then i got it again in the middle of fight, and again in cutscene, i continue my next class quest and again error 90002 in the mid of cutscene, and again from the same cutscene, again in fight and finally in another cutscene. its ridicilous, i practically got 7 error 90002 DC in a span of 10 minutes.

i had enough for now i guess, think i just unsub and wait for the best. i really hope they fix this in the future.

[Danicchi]

I'm having issues with constant disconnects, error 90002. It started a couple weeks ago, before that the game was running perfectly fine.

When the game loses connection, it "freezes" for a while, I can't use any skills and everything looks frozen in place. But the chat keeps working fine, because I keep receiving AND sending messages just fine.
I'm on Brazil, ISP is Live TIM, and this is the tracert when the game froze last time:

Tracing route to 204.2.229.102 over a maximum of 30 hops

1 1 ms <1 ms <1 ms dsldevice.home [192.168.1.1]
2 8 ms 7 ms 7 ms 175.251.40.189.isp.timbrasil.com.br [189.40.251.175]
3 11 ms 7 ms 7 ms 10.216.250.109
4 8 ms 14 ms 15 ms 10.216.250.1
5 11 ms 10 ms 14 ms 10.223.238.118
6 11 ms 9 ms 10 ms et2-0-0.sanpaolo8.spa.seabone.net [149.3.181.17]
7 8 ms 8 ms 7 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
8 177 ms 177 ms 176 ms ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
9 194 ms 194 ms 193 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 191 ms 191 ms 190 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * 193 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 898 ms 198 ms 198 ms 204.2.229.234
16 202 ms 201 ms 201 ms 204.2.229.102

Yesterday it was much, much better than before, I got DCed very few times, I thought the issue was resolved. But today I went to a dungeon and right as I start a boss, I kept getting DCed every single time, I couldn't stay connected for more than 2 mins to the point my party kicked me because of it. Very frustrating.
After I left the dungeon, I took some time away then got back and it's back to the regular DC every 20~30 min.

I know there's a lot of nodes my connection has to go through to reach the game's servers and an issue with any of them means disconnect, but this is seriously depressing, I can't do anything about it, SQenix can't do anything about it, so I can only blame my luck.
I've been enjoying the game a lot and would like to keep playing, but unfortunately this issue makes the game nearly unplayable and turns into an unpleasant experience.
I'll wait a few days but I don't think it'll get any better, sadly, I've experienced this with other games before and most of them took some months to get properly resolved. I'm subscribed for 4~5 months so maybe it'll get better until then, but I'm considering quitting since it doesn't make sense to subscribe to a monthly service where I can be left out for months because of network issues that neither me or the service provider is at fault. Everyone loses, me most of all, but such is my luck I'll just have to blame on it and move on.

Best of luck for everyone, because that's what we need when depending on others.

Edit: Another tracert from a very bad disconnect:

Tracing route to 204.2.229.102 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms dsldevice.home [192.168.1.1]
2 7 ms 8 ms 11 ms 175.251.40.189.isp.timbrasil.com.br [189.40.251.175]
3 7 ms 9 ms 9 ms 10.216.250.241
4 7 ms 6 ms 7 ms 10.216.250.129
5 12 ms 6 ms 13 ms 10.223.238.77
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 155 ms 154 ms 153 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
14 156 ms 155 ms 155 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
15 207 ms 207 ms 210 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
16 210 ms 209 ms 209 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
17 217 ms 216 ms 216 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
18 216 ms 218 ms 215 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 214 ms 214 ms * 204.2.229.234
20 212 ms 211 ms 211 ms 204.2.229.102

[Riko_Futatabi]

Today has been exceptionally bad for lag and disconnects. Just letting you know.

[ChaoticCody]

Ever since the housing update I have been experiencing terrible lag and connection issues. Can't craft, can't do combat because skills won't go off. It's been affecting my statics raid progression. Something needs to be done. I've restarted my router/modem, forwarded and opened the mentioned ports. I do a trace route and this is what I get.

Tracing route to 204.2.229.9 over a maximum of 30 hops

  1     6 ms     9 ms     8 ms  192.168.0.1
  2    60 ms    29 ms    29 ms  bdl1.drf-cbr1.atw-drf.pa.cable.rcn.net [10.19.0.1]
  3    41 ms    29 ms    39 ms  bdle5-sub211.aggr2.atw.pa.rcn.net [208.58.240.199]
  4    34 ms    38 ms    29 ms  tge0-1-1-1.core2.phdl.pa.rcn.net [207.172.19.126]
  5    25 ms    39 ms    31 ms  207.172.15.37
  6    33 ms    30 ms    48 ms  phm-b1-link.telia.net [62.115.146.236]
  7    30 ms    34 ms    38 ms  ash-bb4-link.telia.net [62.115.114.29]
  8    31 ms    29 ms    58 ms  ash-b1-link.telia.net [213.155.136.39]
  9    38 ms    39 ms    39 ms  ae-40.r05.asbnva02.us.bb.gin.ntt.net [129.250.8.18]
 10    33 ms    40 ms    29 ms  ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
 11   130 ms   109 ms   119 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 12   110 ms   109 ms   109 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 13    95 ms   109 ms   109 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 14   127 ms   140 ms   108 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 15   512 ms   116 ms   144 ms  204.2.229.234
 16   103 ms   122 ms   133 ms  204.2.229.9

Trace complete.

512 through NTT. This should not be happening. Please SE fix this!

[Dooyu]

Having the same issue as several others in this threat starting around the time 4.2 went live. Have tried everything in the OP and can confirm only the game goes down as my discord and other internet applications don't miss a beat. Error is always 90001 and gives me a random disconnect around once every couple hours.

Tracert reads:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 30 ms 33 ms 26 ms 173-219-237-93.suddenlink.net [173.219.237.93]
4 32 ms 49 ms 47 ms 173-219-251-210.suddenlink.net [173.219.251.210]
5 72 ms 79 ms 29 ms sjo-b21-link.telia.net [62.115.40.101]
6 33 ms 40 ms 40 ms ntt-ic-323771-sjo-b21.c.telia.net [62.115.12.53]
7 24 ms 36 ms 24 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
8 32 ms 30 ms 26 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
9 * 176 ms 112 ms 204.2.229.234
10 54 ms 42 ms 54 ms 204.2.229.9

Trace complete.

It's turned raid nights into a game of Russian roulette as we never know which pull of the night I'll be disconnected on. Please help.

[Einmimiria]

Hello everyone.

We would like to thank you again for your patience with us on this issue and apologize for the trouble and inconvenience. Unfortunately, we are still investigating the recent connection/latency issue that is responsible for this thread's creation. Please understand that, because of the many parties involved, it becomes difficult to reach a resolution that will work for everyone and does not incur any additional problems for our playerbase. We understand that this has been an arduous situation for all of you and it is not unreasonable to be frustrated. Please understand that we are doing everything we can in order to resolve this issue and we ask again for your patience and understanding.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Senneden]

Do we have an update to this? The rubber banding / connection issues are really making this unplayable.

[Callinon]

Do we have an update to this? The rubber banding / connection issues are really making this unplayable.

This has been going on since Stormblood launched.

[gumas]

a miracle happened today, i play for 4 hour straight and i got no DC 90002, not even once, inside dungeon, cutscene nada. i dont know whats going on today but i can only hope this is a good sign in the future days.

if SE is doing something over there, all i can say is whatever you do its working... for now.