Regarding Reports on Recent Connection Problems with the NA Data Center

[Kaylaa]

Having same issues on LichEU just random DCs with 90002 while running instances, and this has only started occuring within the last week or so

[Callinon]

Just for fun

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  RT-AC68U-5570 [192.168.1.1]
  2     9 ms     9 ms     8 ms  96.120.28.53
  3    10 ms     9 ms     8 ms  te-0-7-0-8-sur03.chicago301.il.chicago.comcast.net [68.85.180.45]
  4     8 ms     9 ms     8 ms  68.85.183.142
  5    18 ms    10 ms    26 ms  be-144-ar01.area4.il.chicago.comcast.net [162.151.45.69]
  6    12 ms    18 ms    11 ms  be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
  7    11 ms     9 ms    16 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
  8    11 ms    20 ms    20 ms  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
  9   185 ms   186 ms   189 ms  ae-3.r07.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
 10    20 ms    11 ms    18 ms  ae-5.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.213]
 11   156 ms     *      197 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 12   155 ms   170 ms   171 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 13   189 ms   189 ms   186 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 14   187 ms   190 ms   189 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 15   166 ms   158 ms   147 ms  204.2.229.234
 16   187 ms   184 ms   186 ms  204.2.229.97

Trace complete.

Wanted to get some last leveling roulettes done this evening before the patch knocks the game down for 24 hours (why on Earth does it take that long to apply a patch... whatever) but no, unplayable.. just like every night.

[Enkrateia]

Greetings!

Thank you for the information you have been posting about the connection issues you are facing. We have been working on our side to escalate the data you are providing to help investigate the troubles and work towards a resolution. We have been informed that the team looking into these connection difficulties is currently in touch with the upstream ISP about the issue.

Thank you for your patience as we work on this, and we will continue to provide updates as we get them. In the meantime, we do appreciate if you can continue to submit the requested information, so we can continue to escalate the data to work towards resolving this.

LGM Enkrateia

[Aevumn]

Just wanted to update from my side seems about 2 days ago my lag/rubberbanding finally seemed to go away unfortunately because of the delay in waiting for fix i did not have enough time to properly play feast and lost out on getting the limited time gear. Glad i can play again but really disappointed on how long it took which causde me to miss out on stuff guess i will have to deal with it :/

[Riko_Futatabi]

Still lagging/rubber-banding occasionally. Got the boot with error 90006 once too. This has been the norm for me for a while, seems like it's not changed. Just giving the benefit of the doubt now since it's patch day and some friends of mine were lagging also. But I get the feeling my situation will not change after things settle down.

[Kaylaa]

Got dced once during Omega tonight with 90002 ran pingplotter for around half hour and had some packet loss at the destination server around 1minute intervals but did not drop connection latency seems fine overall, will monitor the situation

[Callinon]

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  RT-AC68U-5570 [192.168.1.1]
  2    10 ms    10 ms     9 ms  96.120.28.53
  3    14 ms    10 ms     9 ms  te-0-7-0-8-sur03.chicago301.il.chicago.comcast.net [68.85.180.45]
  4     9 ms     9 ms     9 ms  68.85.183.142
  5    11 ms    12 ms    11 ms  be-144-ar01.area4.il.chicago.comcast.net [162.151.45.69]
  6    12 ms    12 ms    12 ms  be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
  7    11 ms    10 ms    11 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
  8   139 ms   144 ms   133 ms  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
  9   184 ms   188 ms   183 ms  ae-3.r07.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
 10   117 ms   163 ms   128 ms  ae-5.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.213]
 11   186 ms   182 ms   159 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 12   172 ms   180 ms   180 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 13   186 ms   187 ms   184 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 14   178 ms   183 ms   186 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 15   174 ms     *        *     204.2.229.234
 16   196 ms   186 ms   181 ms  204.2.229.97

Trace complete.

Moar... Moar never changes.

[YunieAura]

Just resubscribed. The experience so far hasn't been great.

ISP: Mediacom
Connection Issue: Lag and disconnections
Frequency: Lag always, disconnections frequent
Error Codes seen: 90006

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    14 ms    21 ms    18 ms  173-30-136-1.client.mchsi.com [173.30.136.1]
  3    26 ms    17 ms    24 ms  172.30.11.133
  4    28 ms    29 ms    30 ms  68-66-73-66.client.mchsi.com [68.66.73.66]
  5    31 ms    24 ms    30 ms  po10.mplmn001er1.mchsi.com [68.66.72.70]
  6    24 ms    28 ms    29 ms  et-1-3-0.MPR1.MSP2.us.zip.zayo.com [208.185.141.241]
  7    36 ms    31 ms    38 ms  ae4.cr1.ord2.us.zip.zayo.com [64.125.30.62]
  8    37 ms   145 ms    38 ms  ae15.er1.ord7.us.zip.zayo.com [64.125.31.85]
  9    36 ms    33 ms    38 ms  ae11.er2.ord7.us.zip.zayo.com [64.125.21.218]
 10    40 ms    34 ms    39 ms  zayo-ntt.ord7.zip.zayo.com [64.125.12.86]
 11    92 ms   101 ms     *     ae-21.r08.chcgil09.us.bb.gin.ntt.net [129.250.3.158]
 12    32 ms    35 ms    39 ms  ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
 13    86 ms    89 ms     *     ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 14    89 ms    89 ms    93 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 15    90 ms    99 ms    88 ms  ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
 16   100 ms    94 ms     *     xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 17    92 ms     *        *     204.2.229.234
 18    91 ms    94 ms    92 ms  204.2.229.97

Trace complete.

[Subucnimorning]

Had a rough night last night during O5S with rubber banding and disconnecting, I have Cox and live in Southern California. I rubber banded pretty much from 8 PST to midnight, 3-4 DC's during that time as well

[Kerwin]

I CANNOT RAID. I CANNOT PLAY. Holy cow, this is so bad. Just in time for patch 4.2!

8:30pm CST, Chicago IL USA, Comcast, the usual.

Thanks....