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  1. #11
    Player
    Ladon's Avatar
    Join Date
    Aug 2012
    Posts
    570
    Character
    Resa Nome
    World
    Hyperion
    Main Class
    Paladin Lv 90
    Will try and be civil here, but this issue really needs to be handled and communicated better by SE.

    Many of us have already tried contacting our ISPs. Has this ever and will it ever actually do anything to solve these issues? 1, 10 or even 1000 customers calling to complain about this issue is not going to force an ISP with millions of customers to act to address a single service on their network. Also quite fairly, they often will state it is not an issue with their network, but with a peering network. In this case, NTT is being reported as the source of the issue. Just as with an ISP, NTT is not going to address issues opened by a few hundred consumers to address one service on their network. SE needs to start recognizing these issues and leverage their business to get these issues sorted out. If you are unable to do this, it should also be communicated so at least the players being impacted by the issue understand their options rather than continue to sit around for months hoping for the issue to be addressed. I understand this is impacting a relatively small portion of your userbase, but it continues to be a consistent issue that should be formally addressed just as every other obscure issue typically is by the development or management teams.

    Edit, just to add more to the statistics, fresh today at prime time:



    The issue with NTT is pretty clear.
    (4)
    Last edited by Ladon; 01-11-2018 at 11:44 AM.