Regarding Reports on Recent Connection Problems with the NA Data Center

[MidnightWonko]

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms 1 ms 1 ms RT-AC3200-C890 [192.168.1.1]
2 56 ms 63 ms 87 ms 10.72.160.1
3 9 ms 8 ms 7 ms irvnsysj01.oc.oc.cox.net [68.4.14.74]
4 10 ms 8 ms 17 ms ip68-4-11-68.oc.oc.cox.net [68.4.11.68]
5 12 ms 41 ms 16 ms 68.1.1.167
6 101 ms 32 ms 12 ms ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
7 34 ms 33 ms 34 ms ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
8 25 ms 26 ms 26 ms ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
9 37 ms * 37 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
10 36 ms 35 ms 36 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 * 21 ms 20 ms ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
12 25 ms 31 ms 24 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
13 23 ms 23 ms * 204.2.229.242
14 38 ms 39 ms 39 ms 204.2.229.9

Dunno if more of this information will help, though it's good to see that Einmimiria acknowledged it.

[Ravenguard]

Wewlad. So after getting caughtup reading the posts in this thread (and many other threads) since I last checked in about this packetloss issue, this is what I came to understand:



I seriously hope someone talks to SOMEONE soon, because with 4.2 coming up (with a brand-new raid tier), this is going to making playing new content nearly impossible.

[MidnightWonko]

Wewlad. So after getting caughtup reading the posts in this thread (and many other threads) since I last checked in about this packetloss issue, this is what I came to understand:



I seriously hope someone talks to SOMEONE soon, because with 4.2 coming up (with a brand-new raid tier), this is going to making playing new content nearly impossible.

Well, considering this:

Thank you Bluefve for providing this information. We are currently in the process of gathering information and reporting it so we can find a solution to the issue. Unfortunately, it can take some time for this due to the many parties involved. We appreciate your understanding and patience as we work to investigate the issue. If anyone receives and email requesting connection information, please respond to it as soon as possible so we can use that information in our report.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm hoping the issue is being considered VERY SERIOUSLY! I dunno if further traceroutes are useful to them at this moment, but if they are, here're the steps:

Win+R
(type cmd in the line that appears)
(console appears, type: tracert 204.2.229.9)
(Asterisks = dropped packets)

I am considering suspending my subscription until this issue is solved; the game is damn near unplayable in this condition!

[Kangaax]

Hey, another cox user here, just came back to ff14 to experience delicious constant rubberbanding because of packet loss. Can confirm the same issues as the previous posters.

[XenoCranel]

So.. do we get like reimbursed for this issue? Like 2 weeks of just sitting around and can't do anything issue.

Edit: Make that 3 weeks?

[MidnightWonko]

So.. do we get like reimbursed for this issue? Like 2 weeks of just sitting around and can't do anything issue.

Edit: Make that 3 weeks?

We should just unsubscribe en masse if the issue is not fixed. I see no reason to pay for services not received.