Quote Originally Posted by Bluefve View Post
I have a ticket number from Cox about this issue, if you'd like. I won't share it in public however, but you can PM me.

Regardless, the outcome of their investigation is that its confirmed on NTT.net's side, not a local network or Cox issue -- quite likely one of their several uplinks has has been designated for Cox users (perhaps, just for LA/OC) and is smaller than the real throughput traffic of Cox customers. Therefore, during peak times, it get's congested and drops packets and only users which have been assigned that particular route (based on ISP and perhaps geolocation) are affected and no one else.

Cox is unwilling to contact NTT.net directly, since they are the direct provider for SE. Cox urges users to pressure SE into getting their direct provider, NTT, to resolve the problem.

NTT.net is unwilling to investigate, unless a client directly requests it (AKA SE)-- per their Network Operations Team via noc@us.ntt.net.

Square Enix, please get your Network Engineers to validate based on provided data. I'm willing to cooperate further, and I'm sure other players will be willing to as well. If my ticket with Cox helps your engineers get in contact with them, I'll share the number.
Hello! Please keep a eye out for a email from us. No need to provide the ticket number here. Hope to be of assistance!