Regarding Reports on Recent Connection Problems with the NA Data Center

[Einmimiria]

Cox got back to me. Confirmed on NTT.net's side, not a local network or Cox issue -- quite likely one of their several uplinks has has been designated for Cox users (perhaps, just for LA/OC) and is smaller than the real throughput traffic of Cox customers. Therefore, during peak times, it get's congested and drops packets and only users which have been assigned that particular route (based on ISP and perhaps geolocation) are affected and no one else.

Cox is unwilling to contact NTT.net directly, since they are the direct provider for SE. Cox urges users to pressure SE into getting their direct provider, NTT, to resolve the problem.

NTT.net is unwilling to investigate, unless a client directly requests it (AKA SE)-- per their Network Operations Team via noc@us.ntt.net.

Square Enix, please get your Network Engineers to validate based on provided data. I'm willing to cooperate further, and I'm sure other players will be willing to as well.

Thank you Bluefve for providing this information. We are currently in the process of gathering information and reporting it so we can find a solution to the issue. Unfortunately, it can take some time for this due to the many parties involved. We appreciate your understanding and patience as we work to investigate the issue. If anyone receives an email requesting connection information, please respond to it as soon as possible so we can use that information in our report.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!