Regarding Reports on Recent Connection Problems with the NA Data Center

[Bluefve]

Hello Callinon Thank you for your reply,

We are going to be monitoring this issue. In the mean time, have you tried contacting your ISP? We suggest you report the issue to them and obtain a reference/ticket number from them. Thank you for your understanding while we try and get this issue resolved.

Thank you for playing Final Fantasy XIV! Hope to see you online.

I have a ticket number from Cox about this issue, if you'd like. I won't share it in public however, but you can PM me.

Regardless, the outcome of their investigation is that its confirmed on NTT.net's side, not a local network or Cox issue -- quite likely one of their several uplinks has has been designated for Cox users (perhaps, just for LA/OC) and is smaller than the real throughput traffic of Cox customers. Therefore, during peak times, it get's congested and drops packets and only users which have been assigned that particular route (based on ISP and perhaps geolocation) are affected and no one else.

Cox is unwilling to contact NTT.net directly, since they are the direct provider for SE. Cox urges users to pressure SE into getting their direct provider, NTT, to resolve the problem.

NTT.net is unwilling to investigate, unless a client directly requests it (AKA SE)-- per their Network Operations Team via noc@us.ntt.net.

Square Enix, please get your Network Engineers to validate based on provided data. I'm willing to cooperate further, and I'm sure other players will be willing to as well. If my ticket with Cox helps your engineers get in contact with them, I'll share the number.

[Callinon]

Square Enix, please get your Network Engineers to validate based on provided data. I'm willing to cooperate further, and I'm sure other players will be willing to as well. If my ticket with Cox helps your engineers get in contact with them, I'll share the number.

Any data they need is their's if it'll make this problem go away. Hell, I can make it up if they want.

[Ariellendera]

I have a ticket number from Cox about this issue, if you'd like. I won't share it in public however, but you can PM me.

Regardless, the outcome of their investigation is that its confirmed on NTT.net's side, not a local network or Cox issue -- quite likely one of their several uplinks has has been designated for Cox users (perhaps, just for LA/OC) and is smaller than the real throughput traffic of Cox customers. Therefore, during peak times, it get's congested and drops packets and only users which have been assigned that particular route (based on ISP and perhaps geolocation) are affected and no one else.

Cox is unwilling to contact NTT.net directly, since they are the direct provider for SE. Cox urges users to pressure SE into getting their direct provider, NTT, to resolve the problem.

NTT.net is unwilling to investigate, unless a client directly requests it (AKA SE)-- per their Network Operations Team via noc@us.ntt.net.

Square Enix, please get your Network Engineers to validate based on provided data. I'm willing to cooperate further, and I'm sure other players will be willing to as well. If my ticket with Cox helps your engineers get in contact with them, I'll share the number.

Hello! Please keep a eye out for a email from us. No need to provide the ticket number here. Hope to be of assistance!