Regarding Reports on Recent Connection Problems with the NA Data Center

[Bluefve]

I've just got off the phone with COX, and its confirmed an issue with ntt.net's infrastructure -- quite possibly, they have a specific route they use for COX customers only, which is the one affected and why it seems only we're getting impacted.

I'd recommend everyone who's with COX call this number and relay your packet loss, as well.

First confirm that it's on their end (CMD trace route or use Ping Plotter to 204.2.229.9 to check results), and not something else.

If that's the problem for you too, do the following:

- Call 1-800-234-3993 (COX Hotline, select tech support in the directory).
- When an agent picks up, state that you're reporting packet loss along a specific route and that you'd like to speak to a Tier II agent. (Tier I can't help you)
- You should get transferred immediately, but might have a long wait time.
- Relay your situation to the Tier II agent, and provide him your evidence. He should understand quickly. He should open a ticket number for you for the investigation, after several questions.

Other ISP customers should do the same thing but with their appropriate hotline.

Edit: Valid steps, but their network team got back -- Still NTT confirmed, but they won't contact directly. Square Enix should reach out to them directly, since they are the direct customer for NTT.