Regarding Reports on Recent Connection Problems with the NA Data Center

[HiddinVirus]

Thank you for your reply Chortle,

It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

hope to be of assistance.

Still experiencing massive packet loss in evening hours along NTT nodes.

[Ariellendera]

Good Morning,

I would like to correct my previous statement. I looked into this and the issue is still being investigated by Japan. We would still like to collect information from players in Arizona experiencing this issue. Please let us know here that you are still having this issue, report the issue to the ISP, get a confirmation code or reference number from contact with ISP. DO NOT post personal information here, once we get enough reports to send out emails again we will. Again I apologize for my post above.

Hope to be of assistance!

[Ariellendera]

Good Morning Callinon, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have you tried running the game with no other programs running simultaneously? Try going to the startup tab on the task manager and disabling all of the programs. Then restart your PC. This should start the PC without any background applications. Then run the game without any other programs (Discord, Pingzapper, Geforce Experience, etc.). It's possible that one of these programs may be interfering with the game just enough to disconnect you only some of the time.

Please let us know if this solves your issue so we can better assist other players who may have the same problem.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Ariellendera]

Good Morning and Thank you all for posting here in the Technical Support Forums,

We will be begin to monitor this issue.

Hope to be of assistance.

[Inbachi]

I didn't see this thread until now but I've been having the same issues and I'm in Arizona with Cox as my ISP. It's extremely frustrating because it happens during the evening after I'm off work which basically renders the game unplayable. The past few weeks haven't been as bad as earlier in December but it's still unacceptable. I sent a ticket to support but I'm not sure what other details, if any, are needed.

[Callinon]

Running FFXIV in what is essentially safe mode didn't work, nor would it be an acceptable solution even if it had.

I did notice one strange thing tonight.



Two connections to the same IP address (the FFXIV remote server) with nearly double the latency between them. Obviously these two connections should be taking the same route to each other so why such a sharp difference? Server problems maybe? If the remote server took a long time to respond to the ping request it would be the same as a network node taking a long time to respond.

[Ariellendera]

Hello Callinon Thank you for your reply,

We are going to be monitoring this issue. In the mean time, have you tried contacting your ISP? We suggest you report the issue to them and obtain a reference/ticket number from them. Thank you for your understanding while we try and get this issue resolved.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Claire_Pendragon]

Running FFXIV in what is essentially safe mode didn't work, nor would it be an acceptable solution even if it had.

I did notice one strange thing tonight.



Two connections to the same IP address (the FFXIV remote server) with nearly double the latency between them. Obviously these two connections should be taking the same route to each other so why such a sharp difference? Server problems maybe? If the remote server took a long time to respond to the ping request it would be the same as a network node taking a long time to respond.

Yeah, I noticed something was up, when me and my roomates would play, and only 1 of the 3 of us would get kicked.
Every time it happened.
Plus we can see what the other sees, and theres no actual lag when we get kicked most of the time.

And when I've set up 2 FF14s running on my PC, one using the keyboard, the other using a controller, either my account or my friends account would be DCed, but not the other.
(Remember, same computer, just 2 different accounts. And which one gets DCed is random.)

[Aristotle]

Just wanted to update and say I am still having this issue as an Arizona resident with Cox as my ISP in the evenings. It has gotten so bad that Astragalos is unplayable.

[Bongaboi]

Connection problems have affected my live stream tonight on Twitch. I have been inundated with 90Ks and 3Ks tonight. You guys need to lift, Square. If you need to deliver a hotfix and put the servers on maintenance do it now and do it quick.