Regarding Reports on Recent Connection Problems with the NA Data Center

[FreyjaBallard]

¡The same problem happens to me, it happened today and continue!
-Increase of ping: Ping goes up from 190/200ms before of 31 december , now 02-01-2018 i have 290/300ms.
- Name of your Internet Service Provider (ISP): Movistar
- State/Country: Colombia
- World Name: Lamia
- Frequency: All the time

Ping 1:Code:
Haciendo ping a 204.2.229.9 con 32 bytes de datos:
Respuesta desde 204.2.229.9: bytes=32 tiempo=316ms TTL=49
Respuesta desde 204.2.229.9: bytes=32 tiempo=307ms TTL=49
Respuesta desde 204.2.229.9: bytes=32 tiempo=328ms TTL=49
Respuesta desde 204.2.229.9: bytes=32 tiempo=318ms TTL=49
Estadísticas de ping para 204.2.229.9:
Paquetes: enviados = 4, recibidos = 4, perdidos = 0
(0% perdidos),

Traceroute
Code:

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.
1 3 ms 6 ms 10 ms 192.168.1.1
2 38 ms 43 ms 34 ms 10.7.120.198
3 36 ms 33 ms 38 ms 10.7.120.197
4 56 ms 54 ms * 176.52.253.235
5 57 ms 58 ms 55 ms 176.52.253.234
6 107 ms 94 ms 103 ms 5.53.3.191
7 132 ms 130 ms 150 ms 94.142.126.170
8 * * 200 ms 94.142.118.238
9 207 ms 200 ms 212 ms 94.142.117.67
10 212 ms 209 ms 211 ms 5.53.3.20
11 213 ms 219 ms 318 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolution
s.com [213.140.53.97]
12 215 ms 213 ms 214 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
46]
13 217 ms 209 ms 215 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.1
62]
14 332 ms 266 ms * ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
15 266 ms 263 ms 257 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.
121]
16 259 ms 259 ms 258 ms ae-2.a00.snjsca04.us.bb.gin.ntt.net [129.250.3.5
8]
17 274 ms 271 ms 272 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.
250.195.42]
18 274 ms 265 ms 304 ms 204.2.229.242
19 260 ms 260 ms 253 ms 204.2.229.9

Traza completa.

[Akross]

Hello Akross, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I am going to provide you some troubleshooting steps, please try them all. Contact your ISP if they do not work, and let them know what is going on.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.


If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on
these ports.

Thank you for playing Final Fantasy XIV! We hope to be of assistance.

I have my ps4 connected by LAN cable and only the console has internet in the whole house, besides all the ports are open, even so the problem continues.

[Ariellendera]

Thank you for your reply Chortle,

It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

hope to be of assistance.

[Ariellendera]

Akross I apologize. I have corrected the original post to reflect your correct platform. Please try the steps.

Hope to be of assistance.

[Chunichun]

- Type of Issue/Feedback: Ping goes up from 190/210ms before of 31 december , now 02-01-2018 i have 300/320ms.
- Name of your Internet Service Provider (ISP): Movistar
- State/Country: Coquimbo, Chile.
- World Name: Lamia
- Frequency: All the time

Haciendo ping a 204.2.229.9 con 32 bytes de datos:
Respuesta desde 204.2.229.9: bytes=32 tiempo=303ms TTL=47
Respuesta desde 204.2.229.9: bytes=32 tiempo=321ms TTL=47
Respuesta desde 204.2.229.9: bytes=32 tiempo=284ms TTL=47
Respuesta desde 204.2.229.9: bytes=32 tiempo=285ms TTL=47

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 25 ms 19 ms 19 ms 192.168.8.1
2 * * * Tiempo de espera agotado para esta solicitud.
3 10.179.65.129 informes: Red de destino inaccesible.

[Ariellendera]

Hello Callinon, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on the kind of disconnect you are having?

Please provide:

- When the disconnects started occurring
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)

What Server/Data Center are you on? It may be possible that going to more populated sections may result in the disconnections for you (by exacerbating existing connection issues), however this is only speculation.

Hope we can be of assistance.

[Callinon]

Sure

- Disconnects last night started around 6 or 7pm CST and that seems to be the general time when latency spikes tend to occur as well. This lasts until about midnight or so but I'll generally give up well before then.
- PC
- 90002
- Wired
- I mean it's a PC... there's other stuff going on. What kinds of things are you looking for here? I wasn't doing anything bandwidth intensive like downloading a game or something if that's what you mean.
- Disconnects last night occurred quite frequently, between 3 and 10 minutes apart before I just gave up entirely.
- Booted to title screen. My understanding is this is the common result of a 90002 error (as opposed to a lobby server failure)

I'm on Ultros (Primal). This isn't a high population server but frankly, even if it were, "there are a lot of people playing the game" is not a good reason for frequent disconnects in an MMORPG.

Thanks

[Kevghost]

Im from Lima Peru. Having the same issues with Telefonica (Movistar)

- Type of Issue/Feedback: Ping goes up from 180ms before of 31 december , now 02-01-2018 i have 250/265ms.
- Name of your Internet Service Provider (ISP): Telefónica Peru (Movistar)
- State/Country: Lima-Peru
- World Name: Hyperion
- Frequency: All the time

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 <1 ms <1 ms <1 ms 192.168.1.1
2 24 ms 22 ms 22 ms 10.115.7.47
3 25 ms 22 ms 22 ms 10.113.5.226
4 23 ms 23 ms 24 ms 10.111.5.165
5 24 ms 23 ms 23 ms 84.16.11.245
6 91 ms 83 ms 83 ms 94.142.97.163
7 149 ms 116 ms 115 ms 213.140.37.184
8 223 ms 194 ms 197 ms 94.142.117.231
9 204 ms 204 ms 205 ms 213.140.35.1
10 201 ms 199 ms 199 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 214 ms 203 ms 202 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 214 ms 213 ms 213 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 260 ms 258 ms 257 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 258 ms 259 ms 259 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
15 259 ms 263 ms 258 ms ae-2.a00.snjsca04.us.bb.gin.ntt.net [129.250.3.58]
16 262 ms 262 ms 261 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
17 263 ms 262 ms * 204.2.229.242
18 262 ms 262 ms 266 ms 204.2.229.9

Traza completa.

Thanks for your help.

[Callinon]

No disconnects tonight but still had those bad latency spikes during evening activities. Ever try healing a dungeon when your ping is 360 ms? I don't recommend it.

[Aevumn]

Im still getting pretty bad rubber banding in evening still, for me I'm actually disconnecting more