Regarding Reports on Recent Connection Problems with the NA Data Center

[Ariellendera]

Hello Akross, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I am going to provide you some troubleshooting steps, please try them all. Contact your ISP if they do not work, and let them know what is going on.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
*This can be done by visiting www.portforward.com, locate your specific Router/Modem Brand and Model Number from the 'List of Routers', and you will find a step-by-step guide on how to access your ports.

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.


Thank you for playing Final Fantasy XIV! We hope to be of assistance.

[FreyjaBallard]

¡The same problem happens to me, it happened today and continue!
-Increase of ping: Ping goes up from 190/200ms before of 31 december , now 02-01-2018 i have 290/300ms.
- Name of your Internet Service Provider (ISP): Movistar
- State/Country: Colombia
- World Name: Lamia
- Frequency: All the time

Ping 1:Code:
Haciendo ping a 204.2.229.9 con 32 bytes de datos:
Respuesta desde 204.2.229.9: bytes=32 tiempo=316ms TTL=49
Respuesta desde 204.2.229.9: bytes=32 tiempo=307ms TTL=49
Respuesta desde 204.2.229.9: bytes=32 tiempo=328ms TTL=49
Respuesta desde 204.2.229.9: bytes=32 tiempo=318ms TTL=49
Estadísticas de ping para 204.2.229.9:
Paquetes: enviados = 4, recibidos = 4, perdidos = 0
(0% perdidos),

Traceroute
Code:

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.
1 3 ms 6 ms 10 ms 192.168.1.1
2 38 ms 43 ms 34 ms 10.7.120.198
3 36 ms 33 ms 38 ms 10.7.120.197
4 56 ms 54 ms * 176.52.253.235
5 57 ms 58 ms 55 ms 176.52.253.234
6 107 ms 94 ms 103 ms 5.53.3.191
7 132 ms 130 ms 150 ms 94.142.126.170
8 * * 200 ms 94.142.118.238
9 207 ms 200 ms 212 ms 94.142.117.67
10 212 ms 209 ms 211 ms 5.53.3.20
11 213 ms 219 ms 318 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolution
s.com [213.140.53.97]
12 215 ms 213 ms 214 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
46]
13 217 ms 209 ms 215 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.1
62]
14 332 ms 266 ms * ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
15 266 ms 263 ms 257 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.
121]
16 259 ms 259 ms 258 ms ae-2.a00.snjsca04.us.bb.gin.ntt.net [129.250.3.5
8]
17 274 ms 271 ms 272 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.
250.195.42]
18 274 ms 265 ms 304 ms 204.2.229.242
19 260 ms 260 ms 253 ms 204.2.229.9

Traza completa.

[Akross]

Hello Akross, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I am going to provide you some troubleshooting steps, please try them all. Contact your ISP if they do not work, and let them know what is going on.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.


If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on
these ports.

Thank you for playing Final Fantasy XIV! We hope to be of assistance.

I have my ps4 connected by LAN cable and only the console has internet in the whole house, besides all the ports are open, even so the problem continues.