Regarding Reports on Recent Connection Problems with the NA Data Center

[Syrehn]

Good to hear this is being looked into, it's seriously affecting raids and other in-game activities. A few things worth noting:

1)

We’d like to collect some additional info regarding players’ inability to log into the game or any affiliated websites

Regarding this specific issue, players have the ability to login to the game, but the affected parties just rubberband/lag all over the place (possibly even D/C); it's the same with the website as well. Not being able to log in is not the issue.

2)

Please contact your ISP and report the issues to them as well

While I agree it doesn't hurt to let our ISP know about the problem, as noted from the numerous trace routes the bulk of the problems seem to be coming from NTT nodes. As such, there really wouldn't be anything that our ISP's can do regarding that issue. Had the problem been occurring on a COX node for example, then we would obviously be reporting to them to fix it.

To the best of my knowledge, NTT is being contracted by SE/FFXIV for their American services. This means that it would require SE tech support, whichever tier has the capabilities to do so, to open a request with NTT to look into the instability issues. I'm unsure whether or not these nodes can support the load they're carrying at peak hours which appears to be contributing to the problem.

I sincerely hope this issue can be resolved, because as noted, it's made in-game activities unplayable.

[Ariellendera]

Good to hear this is being looked into, it's seriously affecting raids and other in-game activities. A few things worth noting:

1)

Regarding this specific issue, players have the ability to login to the game, but the affected parties just rubberband/lag all over the place (possibly even D/C); it's the same with the website as well. Not being able to log in is not the issue.

2)

While I agree it doesn't hurt to let our ISP know about the problem, as noted from the numerous trace routes the bulk of the problems seem to be coming from NTT nodes. As such, there really wouldn't be anything that our ISP's can do regarding that issue. Had the problem been occurring on a COX node for example, then we would obviously be reporting to them to fix it.

To the best of my knowledge, NTT is being contracted by SE/FFXIV for their American services. This means that it would require SE tech support, whichever tier has the capabilities to do so, to open a request with NTT to look into the instability issues. I'm unsure whether or not these nodes can support the load they're carrying at peak hours which appears to be contributing to the problem.

I sincerely hope this issue can be resolved, because as noted, it's made in-game activities unplayable.

Good Morning,

We do apologize for the inconvenience you have experienced. We are trying to find the best way to assist everyone with their connection issues, but because of the dynamic nature of the network and the multiple parties involved, we have little control over the matter. Please note that there are many parties/companies between you and the servers, this means that if there is a hiccup along the way (sometimes caused by local conditions), we may have trouble assisting. The nodes through Los Angeles (operated by NTT) has no connection or affiliation with Square Enix. Because of this, we recommend that you report your connection issues and packet loss to your ISP and specify exactly where the problem is occurring. We are escalating this on our side as well so it can be investigated and reported. Unfortunately, we cannot get a fix at this time, but we hope we can assist in any way we can.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Syrehn]

The nodes through Los Angeles (operated by NTT) has no connection or affiliation with Square Enix.

Are you 100% sure there is no affiliation (rhetorical question)?

From my understanding this and this would seem to suggest otherwise.

Either way, I'm hoping it all gets ironed out in the long run so that my raid team can continue to play together. Thanks for working through all this with us, and escalating the issue, we appreciate all the help we can get.

[Einmimiria]

Are you 100% sure there is no affiliation (rhetorical question)?

From my understanding this and this would seem to suggest otherwise.

Either way, I'm hoping it all gets ironed out in the long run so that my raid team can continue to play together. Thanks for working through all this with us, and escalating the issue, we appreciate all the help we can get.

We apologize for any confusion, please allow us to clarify. The nodes themselves are operated by NTT. As such, we do not have direct control over them nor can we control how you are routed through them. This doesn't necessarily mean you aren't using the NTT network to connect to the game. What was meant is that NTT is not a part of Square Enix's service and our actual influence over the nodes is limited at best.

[drebbe]

Good Morning,
The nodes through Los Angeles (operated by NTT) has no connection or affiliation with Square Enix.

This is a straight up lie.

Your IP whois reports "NTT America, Inc. (NTTAM-1)"

https://www.whois.com/whois/204.2.229.10