Regarding Reports on Recent Connection Problems with the NA Data Center

[Einmimiria]

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We do apologize for the inconvenience you have experienced. We are trying to find the best way to assist everyone with their connection issues, but because of the dynamic nature of the network and the multiple parties involved, we have little control over the matter. Please note that there are many parties/companies between you and the servers, this means that if there is a hiccup along the way (sometimes caused by local conditions), we may have trouble assisting. The nodes through Los Angeles (operated by NTT) has no connection or affiliation with Square Enix. Because of this, we recommend that you report your connection issues and packet loss to your ISP and specify exactly where the problem is occurring. We are escalating this on our side as well so it can be investigated and reported. Unfortunately, we cannot get a fix at this time, but we hope we can assist in any way we can.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Gilaverde]

What is the current solution for this issue? As you can see from the numinous posting, many of the players cannot play. This has been going on for a few weeks now, I had hope this be cleared up by now.

So Until there is a solution, I will need to suspend my account. How can anyone play with consistent lost in connection? I cannot pay for something I’m getting only limited service on.

[Leviathan1usa]

Einmimiria,
I am going to be very direct here as the information provided by you on this is inaccurate as I work for an ISP and I am having this same problem that everyone else is having and it is NTT specifically and I have looked at other's routing tables. When you look at a trace route the first 4 hops are your customer's ISP, once it is past that portion this is the routing table configured specifically for your company (Square Enix) to reach the customer who is paying to have access to the game. From every hop I'm seeing including my own these customers are well past the ISP so instead of giving false information, let's be clear that the issue are not on multiple ISP's but in nature the routing table which the breakdown is where the route is set up for the Square Enix servers that run through NTT. It's time to own up and fix and issue instead of passing the blame. Let's work to get the issue resolved and stop pointing the finger whereas Square needs to contact whom sets up the routing for the servers and have NTT removed from that route, end of story. As an fyi mine is happening at night as well and it is really bad. When is this going to be addressed and fixed? This has gone on long enough and I'm paying for something I can't use!