Regarding Reports on Recent Connection Problems with the NA Data Center

[Ariellendera]

Few of us are having this lag/dc issue usually during raid. I think since patch 4.15 or so...? Never had any connection issue until then, but often we experience lag while we are in raid instance. We usually raid after 8:30pm pst. Generally we are ok with other parts of the game except I started to see dungeon lags this past couple days.

I would like to encourage you to create your own thread, so we can assist you directly.

Thank you.

[cosmicrobot]

Before the mods are like check with your ISP thats been done multiple times before this happened, we have no packet loss or lag on our end. When we were in dungeon parties the other members said they were lagging too. My boyfriend and I bought a month of subscription to play and we have barely gotten to play with it due to the lag. The lag makes it impossible to heal and do boss mechanics. Is there any fix soon? If not can we get another month of subscription? Cause at this rate we are both going to waste a month of not being able to play.

[Ariellendera]

Hello cosmicrobot, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

We are monitoring and collecting information for these type of issues and escalating them. I would like to get some details regarding your specific issue.

Please provide:

- When it started occurring
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency

Thank you for playing Final Fantasy XIV! Hope to see you online. Hope to be of assistance.

[cosmicrobot]

When it started occurring
We started playing on Dec 26 and tried playing since last weekend but every time we did dungeons or played it would lag too bad

Platform (PC, PS4, Mac)
PC

Any error codes or messages you receive (if any)
No error messages and it wouldn't show the symbol next to our names when we usually lagged

Type of connection (wired or wireless)
Ethernet for my boyfriend and wireless for me, we use the same network

Other programs running while the game is playing (if any)
no other programs running

Frequency
every time we log in to play usually in the evening

[MizunoNeko]

Thank you for your reply Chortle,

It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

hope to be of assistance.

This issue has NOT subsided for me. It has been ongoing for over 3 weeks now, and current game content is unplayable. I also have Cox as my ISP, and on contacting them and being passed to tier 2 support, I told them I'm specifically having a problem with packet loss regarding a game a play. The technician actually said to me, 'Let me guess, is this Final Fantasy 14?' He told me also that this is something Square Enix will have to address with NTT. On calling Square Enix support I was very upset to be told that this issue is not being reported by other people, when obviously there is 8 pages of forum complaints from the last few weeks. Even though I pointed out that I was getting packet loss once I hit the ntt.net network, the technician told me i should refresh my dns, update the firmware on my router, and other irrelevant and unhelpful things that I have already tried.

Cox cannot do anything to contact NTT since they have no affiliation with them. Hopefully this has already happened, but since ntt is a direct provider for Square Enix (as is made obvious by several posts on this thread which resolved the server IP's to ntt.net), I'm once again asking Square Enix to get your engineers to contact ntt.net to get them to investigate and fix this issue.

This is a list of all of the ip's which I have seen packet loss from on doing tracerts over the last few days:
ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
204.2.229.242
ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]

Here are some of my tracert and ping test results. I'm seeing anywhere from 5-20% packet loss:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 2 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 18 ms 8 ms 8 ms 10.7.82.1
3 8 ms 7 ms 9 ms 68.4.15.32
4 12 ms 11 ms 15 ms ip68-4-11-98.oc.oc.cox.net [68.4.11.98]
5 15 ms 16 ms 14 ms 68.1.1.63
6 15 ms 14 ms 21 ms ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
7 37 ms 42 ms * ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
8 30 ms 31 ms * ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
9 * 46 ms 39 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
10 38 ms * 39 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 39 ms 37 ms * ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
12 42 ms 45 ms 45 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
13 25 ms * 26 ms 204.2.229.242
14 42 ms 42 ms 42 ms 204.2.229.9

Ping statistics for 204.2.229.9:
Packets: Sent = 179, Received = 167, Lost = 12 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 51ms, Average = 39ms

~8:30 pm pst
Packets: Sent = 210, Received = 186, Lost = 24 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 63ms, Average = 44ms

[Ravenguard]

I just got back from vacation and decided to check the routes again to the FFXIV Lobby Servers during primetime. Here's a ten minute span:



I'm still getting around 7%-14% packet loss.

Also:

Thank you for your reply Chortle,

It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

hope to be of assistance.

Unless I'm misunderstanding what you're addressing, this issue has definitely NOT subsided.
Perhaps a lot of people, myself included, have been on vacation during the past couple of weeks and it's been showing less use / packetloss.
However, allow me to reaffirm that this packetloss issue is still alive and ongoing. Nothing has changed.

[MidnightWonko]

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms 1 ms 1 ms RT-AC3200-C890 [192.168.1.1]
2 56 ms 63 ms 87 ms 10.72.160.1
3 9 ms 8 ms 7 ms irvnsysj01.oc.oc.cox.net [68.4.14.74]
4 10 ms 8 ms 17 ms ip68-4-11-68.oc.oc.cox.net [68.4.11.68]
5 12 ms 41 ms 16 ms 68.1.1.167
6 101 ms 32 ms 12 ms ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
7 34 ms 33 ms 34 ms ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
8 25 ms 26 ms 26 ms ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
9 37 ms * 37 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
10 36 ms 35 ms 36 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 * 21 ms 20 ms ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
12 25 ms 31 ms 24 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
13 23 ms 23 ms * 204.2.229.242
14 38 ms 39 ms 39 ms 204.2.229.9

Dunno if more of this information will help, though it's good to see that Einmimiria acknowledged it.

[Ravenguard]

Wewlad. So after getting caughtup reading the posts in this thread (and many other threads) since I last checked in about this packetloss issue, this is what I came to understand:



I seriously hope someone talks to SOMEONE soon, because with 4.2 coming up (with a brand-new raid tier), this is going to making playing new content nearly impossible.

[MidnightWonko]

Wewlad. So after getting caughtup reading the posts in this thread (and many other threads) since I last checked in about this packetloss issue, this is what I came to understand:



I seriously hope someone talks to SOMEONE soon, because with 4.2 coming up (with a brand-new raid tier), this is going to making playing new content nearly impossible.

Well, considering this:

Thank you Bluefve for providing this information. We are currently in the process of gathering information and reporting it so we can find a solution to the issue. Unfortunately, it can take some time for this due to the many parties involved. We appreciate your understanding and patience as we work to investigate the issue. If anyone receives and email requesting connection information, please respond to it as soon as possible so we can use that information in our report.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm hoping the issue is being considered VERY SERIOUSLY! I dunno if further traceroutes are useful to them at this moment, but if they are, here're the steps:

Win+R
(type cmd in the line that appears)
(console appears, type: tracert 204.2.229.9)
(Asterisks = dropped packets)

I am considering suspending my subscription until this issue is solved; the game is damn near unplayable in this condition!

[Kangaax]

Hey, another cox user here, just came back to ff14 to experience delicious constant rubberbanding because of packet loss. Can confirm the same issues as the previous posters.