Regarding Reports on Recent Connection Problems with the NA Data Center

[Kerwin]

It's the nodes on the way to the server to California. Honestly the only way SE will ever fix this issue is to move the servers to a more central location in NA since they have no control over the nodes along the way to the state.

I get constant issues during prime time as well from Comcast.

Yes my ports are forwarded.

Yes the game is the only program running.

No it's not my ISP's fault.

It's the server location.

[Elkanah]

I'm under Spectrum myself (through Charter) and getting 100% packet loss. This is the only game having this issue. Outside of that with both Xbox and Playstation systems, multiplayer and checking stats for Overwatch (on PC), I'm not experiencing on any problems. It's specifically this game and its servers. Kinda annoying. Not sure I want to resub further after my sub lapses out soon if I can't even run OS3/OS4 without my connection deciding to sling during raid nights. -_-

[Chortle]

I was experiencing the issue last night around 6:30pm still.

[Chortle]

Any updates on this Ariellendera?

[Ariellendera]

Good Morning,

Is everyone still experiencing this issue? Chortle did you receive a email from us?

[Chortle]

Good Morning,

Is everyone still experiencing this issue? Chortle did you receive a email from us?

I still experience this issue although it has been not as bad (have not disconnected) as it was previously. Still most notably around the same time frame.

I received an e-mail and replied with all my information.

[Rahh]

hello,

I do not see/post on the forums very often so I'm just now seeing this but the issue has not gotten any better. In fact, I think it's actually gotten worse. I am also in Arizona and have Cox as my ISP. They have confirmed several times that the issue is not with them. The can see it's through NTT and I can as well when doing a tracer route. I've tried a VPN but that doesn't seem to be much of a help either.

[Ariellendera]

Thank you for your reply Chortle,

It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

hope to be of assistance.

[HiddinVirus]

Thank you for your reply Chortle,

It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

hope to be of assistance.

Still experiencing massive packet loss in evening hours along NTT nodes.

[MizunoNeko]

Thank you for your reply Chortle,

It seems to be the issue has subsided. I would suggest doing some of the trouble shooting steps now that the "big issue" has been taken care of. If you are still having issue please let us know so I can escalate this again.

hope to be of assistance.

This issue has NOT subsided for me. It has been ongoing for over 3 weeks now, and current game content is unplayable. I also have Cox as my ISP, and on contacting them and being passed to tier 2 support, I told them I'm specifically having a problem with packet loss regarding a game a play. The technician actually said to me, 'Let me guess, is this Final Fantasy 14?' He told me also that this is something Square Enix will have to address with NTT. On calling Square Enix support I was very upset to be told that this issue is not being reported by other people, when obviously there is 8 pages of forum complaints from the last few weeks. Even though I pointed out that I was getting packet loss once I hit the ntt.net network, the technician told me i should refresh my dns, update the firmware on my router, and other irrelevant and unhelpful things that I have already tried.

Cox cannot do anything to contact NTT since they have no affiliation with them. Hopefully this has already happened, but since ntt is a direct provider for Square Enix (as is made obvious by several posts on this thread which resolved the server IP's to ntt.net), I'm once again asking Square Enix to get your engineers to contact ntt.net to get them to investigate and fix this issue.

This is a list of all of the ip's which I have seen packet loss from on doing tracerts over the last few days:
ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
204.2.229.242
ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]

Here are some of my tracert and ping test results. I'm seeing anywhere from 5-20% packet loss:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 2 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 18 ms 8 ms 8 ms 10.7.82.1
3 8 ms 7 ms 9 ms 68.4.15.32
4 12 ms 11 ms 15 ms ip68-4-11-98.oc.oc.cox.net [68.4.11.98]
5 15 ms 16 ms 14 ms 68.1.1.63
6 15 ms 14 ms 21 ms ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
7 37 ms 42 ms * ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
8 30 ms 31 ms * ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
9 * 46 ms 39 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
10 38 ms * 39 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 39 ms 37 ms * ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
12 42 ms 45 ms 45 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
13 25 ms * 26 ms 204.2.229.242
14 42 ms 42 ms 42 ms 204.2.229.9

Ping statistics for 204.2.229.9:
Packets: Sent = 179, Received = 167, Lost = 12 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 51ms, Average = 39ms

~8:30 pm pst
Packets: Sent = 210, Received = 186, Lost = 24 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 63ms, Average = 44ms