Regarding Reports on Recent Connection Problems with the NA Data Center

[Amirya]

My niece and I are both using Cox in the Phoenix Metro area, and we are also having serious issues. It was especially on Monday, Dec 11, 2017, just before maintenance. It remained unplayable until Thursday, Dec 14, 2017. No issues at all until tonight (Monday, Dec 18, 2017).

Either my niece, or I, will contact Cox tomorrow as well.

[Aerile]

I'm having the same experience as everyone else, I'm in the Phoenix Metropolitan area.

I'm freezing every two seconds and WTFast doesn't seem to help. This tends to happen from 5pm till around 11pm mountain time and I noticed this started happening on Dec. 8th.

[Einmimiria]

Thank you everyone for posting in this thread.

To proceed with this, we will need to collect some information that we cannot discuss in a public setting. As such, we are sending an email to the email address that is registered to your Square Enix accounts. Please respond to the email with as much detail as you can. Do not post this information in the forums. We hope to escalate this information and do whatever we can to solve the issue. Thank you for you continued patience and participation.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[LordPhantomhive]

In AZ as well, My husband and I are having the same issues. We thought it was ddos too, until I saw this. I put in a report to cox as well. I hope this gets resolved, we can barely play the game. I lag out on npcs, fishing... And of course dungeons and raids are a nightmare.

[Asuras]

I'm in Arizona as well and on Cox. I've had the issue for a while now but I attributed it to DDoS. It gets very bad in 24 man raids, particularly the Royal City of Rabanastre where everyone is skipping erratically. Either I get 90k'ed or I lag profusely. Strangely though, lately I haven't had much in lag problems in other areas except for the Royal City.

[CygnusMajor]

I just found this. I am also in Arizona on Cox and I have been having this issue for the past 3 weeks as well. It is basically impossible to raid now. I have pinged each point on my tracert path to 204.2.229.98 and the packet loss begins at ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]

Ping statistics for 129.250.2.233:
Packets: Sent = 73, Received = 66, Lost = 7 (9% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 55ms, Average = 37ms

[Aristotle]

Same as everyone else, Arizona with Cox as my ISP. Was mystified as none of my friends have had any issues with the game, but on my end everyone rubberbands like crazy. I am glad I found this thread because now I know it isn't just me. My issues are tied to the same hops and arise like clockwork every day around 7pm. If you guys still need more information shoot me an email and I will provide my input. Thanks.

[Chortle]

Same issue. Same time period. Same location.

Talking with Cox gets you nowhere. They almost wanted to send someone out to my residence to inspect the issue... no thanks! Be careful if they try to send someone, they will most likely charge you a 50 dollar service fee, and this is an issue that cannot be fixed by a technician coming to your residence.

[Ariellendera]

Thank you everyone for posting in this thread.

To proceed with this, we will need to collect some information that we cannot discuss in a public setting. As such, we are sending an email to the email address that is registered to your Square Enix accounts. Please respond to the email with as much detail as you can. Do not post this information in the forums. We hope to escalate this information and do whatever we can to solve the issue. Thank you for you continued patience and participation.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ariellendera]

Hello!

I would like to let everyone know that this issue is still being investigated. We are still collecting information from you. It has been escalated. We want to ensure you all that we are still actively working on this! Thank you all for you understanding and patience!

Thank you for playing Final Fantasy XIV!