Regarding Reports on Recent Connection Problems with the NA Data Center

[Frent]

About a week ago, I logged on to FFXIV for the first time in a few months. I had upgraded to a new router; had no issues logging on or playing. We got a house and spent all night furnishing it. Fast forward to this past weekend and I started getting random 90006 disconnects every few minutes. Couldn't play; figured DDoS and quit for the night.

Now it's a couple of days later and I'm getting the same problems. I was able to log in and do Ananta dailies for about 5 minutes before getting kicked. Went to the forums; set up the proper port forwarding; came back and now it's 90006-ing me about 30 seconds after I log in, each time. Even after I disabled the port forwarding I did, nothing changed.

Not sure if it's a coincidence, but this has happened after 8 p.m. CST each night. After further testing, this happens anytime I'm logged in, day or night. I'm in Arkansas in the U.S., my ISP is Comcast, and I am including a traceroute I attempted to run -- not sure if I did it right. I play on PC.



I've played more than 3,500 hours of FF over several years and I've never had this issue before. I know the new router seems like a red flag, but I've had zero issues playing any other game on PC or PS4, and I ran FFXIV perfectly the same night I replaced the router.

[Cursix]

Connection Issues: Lag/Pausing (Other players and mobs stand still for up to 1 minute before a time compression of thos events occour), Disconnection (sometimes instead of time compression, I loose connection to the server)
My ISP: Xfinity (Comcast)
Frequency: Almost daily, usually after 8pm EST
Traceroute:
# traceroute -n 209.2.229.9
traceroute to 209.2.229.9 (209.2.229.9), 30 hops max, 60 byte packets
1 96.120.4.57 15.621 ms 21.475 ms 22.394 ms
2 68.85.173.193 22.546 ms 22.596 ms 22.476 ms
3 162.151.88.62 24.930 ms 24.951 ms 24.990 ms
4 68.86.93.125 25.655 ms 25.127 ms 24.997 ms
5 68.86.85.246 23.279 ms 23.372 ms 23.430 ms
6 50.242.148.190 23.465 ms 12.678 ms 14.938 ms
7 154.54.6.117 13.935 ms 13.601 ms 12.551 ms
8 154.54.24.221 44.556 ms 44.059 ms 43.935 ms
9 154.54.40.109 43.554 ms 43.644 ms 42.413 ms
10 154.54.84.214 42.540 ms 42.429 ms 42.467 ms
11 38.122.8.210 41.019 ms 41.751 ms 41.956 ms
12 128.59.255.10 52.225 ms 52.044 ms 52.102 ms
13 128.59.255.13 38.934 ms 38.107 ms 42.754 ms
14 128.59.255.226 43.375 ms 43.214 ms 43.356 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 *^C

This has been going on for two months now.

[CupcakeCow]

I'm really glad I saw this, I signed up for the forums today JUST to post about my issues.

It happened yesterday and today, both at the same time (~6PM EST), I get kicked with a server connection error out of nowhere. No lag, no other internet connection issues - so no forewarning at all. It's one of the 90k errors.

I just got booted from Cutter's Cry 7 times before feeling awful for my party and leaving (I was healing... no bueno.) I can't provide much info except the time it's happened the last few days (Again around 6PM EST) and the fact that I run a speedtest when it happens and it's not an ISP problem.

[Rick_Punchbot]

So I have multiple characters on the Aether data center, and on all of them have been having problems of constantly disconnecting for months. Have been 90001, 90002, and 90006. I have been troubleshooting extensively to absolutely no avail. I am in Idaho with CableOne as my ISP and am on PC with Windows 10. I've tried port forwarding, turning off the firewall, uninstalling and reinstalling, restarting both my modem and router, restarting my computer, and none of these have helped. The only thing that has changed is that it's consistently 90006 only now.

Have done multiple traceroutes to basically this effect here:

C:\WINDOWS\system32>tracert 204.2.229.97

Tracing route to 204.2.229.97 over a maximum of 30 hops

1 4 ms 4 ms 4 ms www.routerlogin.com [192.168.1.1]
2 19 ms 23 ms 10 ms 10.100.16.1
3 9 ms 8 ms 20 ms 192.168.49.101
4 19 ms 19 ms 23 ms 10.224.253.13
5 * 30 ms 29 ms lag-107.ear3.Seattle1.Level3.net [4.14.244.69]
6 31 ms 30 ms 37 ms ae-2.a01.sttlwa01.us.bb.gin.ntt.net [129.250.8.217]
7 30 ms 34 ms 33 ms ae-2.r04.sttlwa01.us.bb.gin.ntt.net [129.250.5.85]
8 * 33 ms 34 ms ae-5.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.7]
9 51 ms 52 ms 54 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
10 50 ms 52 ms 52 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
11 54 ms 52 ms 51 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
12 52 ms 51 ms 53 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 54 ms * 60 ms 204.2.229.234
14 51 ms 53 ms 52 ms 204.2.229.97

Trace complete.

Only thing I haven't done is contact my isp because CableOne is notoriously unhelpful with regards to technical issues, as well as there really only being so much they'd seemingly be able to do anyways. Figured I'd post here to see if there's anything I've missed that I can still do, but if there isn't then I'm just not renewing my subscription for the foreseeable future. Wherever the data center was located previously, I've never had this issue when I played back in 2.x. I love this game and want to play it more, but I literally can't if I'm going to just be disconnected every few minutes.

[CupcakeCow]

I'm really glad I saw this, I signed up for the forums today JUST to post about my issues.

It happened yesterday and today, both at the same time (~6PM EST), I get kicked with a server connection error out of nowhere. No lag, no other internet connection issues - so no forewarning at all. It's one of the 90k errors.

I just got booted from Cutter's Cry 7 times before feeling awful for my party and leaving (I was healing... no bueno.) I can't provide much info except the time it's happened the last few days (Again around 6PM EST) and the fact that I run a speedtest when it happens and it's not an ISP problem.

Back again to just post an update. Exact same issue, ongoing since Friday. I'm on Excalibur, the 90002 errors are every few seconds but only if I'm in combat (dungeon, PvE, anywhere.) Between 7:30pm - 8pm EST it's as if a switch flips and the issues stops. To reiterate, I NEVER had this issue until Friday, and now it's been every day within the same time window 5pm - 7:30pm EST. It's not my internet or ISP. (Happened again just before at around 5:20pm EST)

[NightSky]

Been having this problem since yesterday.

Server: Primal, Exodus
When: After I exit Eureka
Platform: Window PC-Steam
Connection: Wirelesss
Programs while playing: Google chrome and discord
Internet Service Provider: Singtel, Singapore

Tracing route to 204.2.229.97 over a maximum of 30 hops

1 2 ms <1 ms 3 ms 192.168.1.254
2 4 ms 2 ms 3 ms bb220-255-204-254.singnet.com.sg [220.255.204.254]
3 6 ms 2 ms 3 ms 202.166.123.134
4 4 ms 5 ms 2 ms 202.166.123.133
5 5 ms 5 ms 3 ms ae8-0.tp-cr03.singnet.com.sg [202.166.122.50]
6 3 ms 2 ms 3 ms ae4-0.tp-er03.singnet.com.sg [202.166.123.70]
7 4 ms 4 ms 3 ms 203.208.191.113
8 180 ms 180 ms 183 ms 203.208.158.126
9 191 ms 189 ms 190 ms ae3.cr0-pao1.ip4.gtt.net [216.221.158.129]
10 188 ms 189 ms 187 ms et-0-0-43.cr6-sjc1.ip4.gtt.net [89.149.141.9]
11 180 ms 178 ms 178 ms as2914.cr6-sjc1.ip4.gtt.net [69.174.23.158]
12 195 ms 195 ms 196 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
13 195 ms 201 ms 194 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 194 ms 195 ms 196 ms 204.2.229.234
15 195 ms 195 ms 197 ms 204.2.229.97

Trace complete.

[Rain_Smore]

Server: Aether
When: Whenever I log in, between 2 and 12 minutes after - This has been happening for the last week
Platform: Window PC
Connection: Wirelesss, wired straight to modem (both have the same result)
Programs while playing: Google chrome and discord
Internet Service Provider: Brighthouse

Tracing route to dyn-209-2-229-9.dyn.columbia.edu [209.2.229.9]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms Linksys18593 [192.168.1.1]
2 63 ms 139 ms 32 ms 10.209.192.1
3 136 ms 10 ms 14 ms 72-31-67-42.net.bhntampa.com [72.31.67.42]
4 34 ms 10 ms 11 ms ten0-1-0-10.orld08-car2.bhn.net [72.31.188.54]
5 32 ms 20 ms 31 ms 72-31-220-164.net.bhntampa.com [72.31.220.164]
6 29 ms 53 ms 32 ms 72-31-188-180.net.bhntampa.com [72.31.188.180]
7 44 ms 35 ms 36 ms 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com [66.109.6.98]
8 128 ms 23 ms 27 ms bu-ether18.atlngamq47w-bcr01.tbone.rr.com [66.109.1.72]
9 23 ms 27 ms 50 ms unk-426d057d.adelphiacom.net [66.109.5.125]
10 30 ms 28 ms 46 ms 38.142.129.97
11 40 ms 37 ms 35 ms be2848.ccr42.atl01.atlas.cogentco.com [154.54.6.117]
12 41 ms 41 ms 46 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
13 41 ms 56 ms 49 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
14 71 ms 62 ms 78 ms be2897.rcr24.jfk01.atlas.cogentco.com [154.54.84.214]
15 158 ms 65 ms 76 ms 38.122.8.210
16 94 ms 41 ms 42 ms cc-core-1-x-nyser32-gw-1.net.columbia.edu [128.59.255.5]
17 * 64 ms 50 ms cc-wlan-1-x-cc-core-1.net.columbia.edu [128.59.255.78]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.




I have already tried all of the troubleshooting items in this thread. None have worked. ISP says the fail is not until outside of the area, they are not at fault. What is the fix?

[Ariellendera]

Hello,

I would like to know who still experiencing this issue currently?

Thank you for being patient, We hope that this issue is resolved soon! Thank you for playing Final Fantasy XIV.

[Gilaverde]

Hello,

I would like to know who still experiencing this issue currently?

Thank you for being patient, We hope that this issue is resolved soon! Thank you for playing Final Fantasy XIV.

I will get kicked out of the game at random. During a random duty around 12PM PST (12/17/2017) and another during a POTD run, around 6PM (12/17/2017)
This is a full disconnect, no lag was happening at the time, just a sudden drop.
I'm currently logged on the game and it seems to be stable. I'm in New Gridania, testing my stability.

My IP is Cox, Arizona in the Phoenix area.