Regarding Reports on Recent Connection Problems with the NA Data Center

[Leywa]

https://imgur.com/ih5bO4F



-Fidelity Communications ISP Lawton, Oklahoma

-Disconnects in overworld and housing areas, latency and lag in instances and dungeons before disconnecting.

-Error Code 90002

Brand new set of problems for me after have played this game for close to 1300 hours. Never had a single DC before.

[Zarkovitch]

Here the Tracert 01 February 5:43pm EST Time
Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 13 ms 11 ms 14 ms 10.170.169.54
3 11 ms 13 ms 12 ms 10.170.192.53
4 13 ms 11 ms 12 ms ppp-206-80-245-49.nas01.totftds.ext.distributel.net [206.80.245.49]
5 11 ms 12 ms 9 ms xe-2-0-0.cr0-mtl3.ip4.gtt.net [69.31.142.117]
6 22 ms 17 ms 21 ms xe-0-0-6.cr8-nyc3.ip4.gtt.net [89.149.129.21]
7 20 ms 19 ms 23 ms as2914.nyc34.ip4.gtt.net [199.229.229.190]
8 93 ms 92 ms 90 ms ae-6.r08.nycmny01.us.bb.gin.ntt.net [129.250.6.54]
9 22 ms * 18 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
10 90 ms 83 ms 81 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 80 ms 83 ms 82 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 93 ms 92 ms 92 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 95 ms 96 ms 96 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
14 96 ms 96 ms 94 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
15 96 ms 96 ms 94 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 95 ms * 96 ms 204.2.229.234
17 94 ms 97 ms 95 ms 204.2.229.10

Trace complete.

I hope Division 11 get double budget in 5.0 so we can get rid of NTT & SE get new provider who can have access central datacenter in NA if not then enjoy lost subs! Because NTT will do nothing until a rate of 10% + package lost on nodes/servers because #NTTpolicies (thanks Reddit)

[Kerwin]

Still rubber banding. Still lagging. I'm very very livid right now.

[Riko_Futatabi]

This is really sad, it's been 5 months that I've had these problems. Rubber-banding/Error 90006 etc.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  127 |  127 |    0 |    0 |    5 |    0 |
|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  126 |  126 |   16 |   33 | 2016 |   18 |
|                           62.73.179.165 -    0 |  126 |  126 |   16 |   31 | 2015 |   16 |
|     ae-4.r24.londen12.uk.bb.gin.ntt.net -    0 |  126 |  126 |   15 |   32 | 2020 |   16 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   33 |   55 |   37 |   92 |   92 |   98 |   94 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   33 |   55 |   37 |  158 |  192 | 1353 |  159 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   26 |   63 |   47 |  158 |  163 |  355 |  159 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  166 |  182 | 2165 |  166 |
|    ae-41.r02.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  170 |  186 | 2179 |  170 |
|     ae-3.r00.scrmca02.us.bb.gin.ntt.net -    0 |  126 |  126 |  167 |  183 | 2173 |  168 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  126 |  126 |  169 |  185 | 2170 |  170 |
|                           204.2.229.234 -    0 |  126 |  126 |  166 |  182 | 2168 |  167 |
|                            204.2.229.10 -    0 |  126 |  126 |  175 |  191 | 2174 |  176 |
|________________________________________________|______|______|______|______|______|______|

I guess I'll post a Trace Route from Command Prompt? It makes no difference, it has less information too.

[cherrydew]

I've been having issues with this for months as well, wanna say since patch 4.1.
My ISP is Comcast and I live on the east coast. The connection issues and lag starts happening around 8pm est and lasts until around 1-2am for me.

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    13 ms    16 ms    10 ms  96.120.66.161
  3    10 ms    13 ms    13 ms  68.85.187.237
  4    13 ms    13 ms    15 ms  be-22-sur02.lowell.ma.boston.comcast.net [69.139.221.246]
  5    17 ms    15 ms    14 ms  be-21-ar01.needham.ma.boston.comcast.net [68.85.106.45]
  6    25 ms    22 ms    24 ms  be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
  7    20 ms    26 ms    18 ms  be-10381-pe02.111eighthave.ny.ibone.comcast.net [68.86.86.250]
  8    47 ms    54 ms    53 ms  50.242.151.70
  9   190 ms   178 ms   168 ms  ae-9.r07.nycmny01.us.bb.gin.ntt.net [129.250.3.93]
 10   114 ms   102 ms   102 ms  ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
 11    98 ms   193 ms   162 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 12   163 ms   106 ms   101 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 13   180 ms   194 ms   186 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 14   211 ms     *      232 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 15   175 ms   187 ms   176 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 16     *      223 ms   209 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 17     *      208 ms     *     204.2.229.234
 18   213 ms   224 ms   221 ms  204.2.229.97

Trace complete.

[Sereneisis]

Any update on this?
2/16/20118 10:00pm EST

Tracing route to 204.2.229.9 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  [REDACTED]
  2    31 ms    10 ms     8 ms  [REDACTED] 
  3    12 ms    27 ms    12 ms  [REDACTED] 
  4    11 ms    17 ms    10 ms  [REDACTED]
  5    13 ms    13 ms    41 ms  ae-35-ar01.b0atlanta.ga.atlanta.comcast.net [162.151.89.153] 
  6    12 ms    12 ms    22 ms  be-7725-cr02.56marietta.ga.ibone.comcast.net [68.86.93.125] 
  7    15 ms    12 ms    11 ms  be-11486-pe03.56marietta.ga.ibone.comcast.net [68.86.85.254] 
  8    15 ms    17 ms    16 ms  50.242.151.58 
  9    19 ms    18 ms    15 ms  ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59] 
 10    16 ms    14 ms    10 ms  ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202] 
 11    29 ms    31 ms    29 ms  ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116] 
 12   190 ms   184 ms   191 ms  ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154] 
 13   171 ms   189 ms   179 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119] 
 14   176 ms   191 ms   182 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11] 
 15   176 ms   185 ms   188 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 
 16   198 ms   200 ms     *     204.2.229.234 
 17   191 ms   192 ms   188 ms  204.2.229.9 

Trace complete.

[whyami]

Still there! 7:51 pst

Traceroute has started…

traceroute to 204.2.229.9 (204.2.229.9), 64 hops max, 72 byte packets
1 10.3.34.1 (10.3.34.1) 113.636 ms 14.784 ms 133.793 ms
2 192.168.64.2 (192.168.64.2) 19.992 ms 13.299 ms 140.556 ms
3 chi-b21-link.telia.net (62.115.146.250) 21.618 ms 16.407 ms 131.603 ms
4 ae-25.r08.chcgil09.us.bb.gin.ntt.net (129.250.8.61) 20.040 ms 109.532 ms 146.020 ms
5 ae-0.r21.chcgil09.us.bb.gin.ntt.net (129.250.2.205) 15.027 ms 144.327 ms 40.258 ms
6 ae-5.r22.snjsca04.us.bb.gin.ntt.net (129.250.5.17) 74.571 ms 69.442 ms 66.818 ms
7 ae-19.r01.snjsca04.us.bb.gin.ntt.net (129.250.3.27) 74.061 ms 72.232 ms 72.686 ms
8 ae-4.r00.scrmca02.us.bb.gin.ntt.net (129.250.7.57) 71.395 ms 76.274 ms 76.384 ms
9 xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net (129.250.195.46) 71.916 ms 75.117 ms 78.056 ms
10 204.2.229.234 (204.2.229.234) 76.495 ms 76.181 ms *
11 204.2.229.9 (204.2.229.9) 70.834 ms 72.718 ms 70.986 ms

[TheTega]

Hi, this has been happening for about 3 weeks and I've done everything I can feasibly do. My ISP is Spectrum, I lag, disconnect and it happens pretty much all day long, no matter what I'm doing, I could be crafting, I could be flying, I'll just get a 90002, or an 90001, or even a lobby issue which is like 2002? This has gotten beyond annoying as I lose materials when I craft, drop my queue, or cause the party i'm in a dungeon with to lose their limit break. Please, fix this, it's gone on long enough.

1 5 ms 3 ms 4 ms 192.168.1.1
2 18 ms 15 ms 17 ms 142.254.144.113
3 34 ms 42 ms 42 ms 24.29.2.209
4 18 ms 17 ms 19 ms be20.owchoh0201r.midwest.rr.com [65.29.38.20]
5 21 ms 24 ms 18 ms be14.dytnoh5501r.midwest.rr.com [65.29.33.212]
6 33 ms 30 ms 30 ms be28.clevohek01r.midwest.rr.com [65.29.1.46]
7 40 ms 38 ms 37 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 36 ms 37 ms 38 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
9 34 ms 33 ms 49 ms 0.ae0.pr1.dca10.tbone.rr.com [107.14.17.200]
10 34 ms 35 ms 33 ms ix-ae-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
11 38 ms 39 ms 33 ms if-ae-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
12 36 ms 34 ms 33 ms 66.198.154.71
13 33 ms 34 ms 34 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
14 105 ms 109 ms 104 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 107 ms 106 ms 108 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 107 ms 108 ms 107 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
17 108 ms 108 ms 108 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 110 ms * * 204.2.229.234
19 108 ms 107 ms 107 ms 204.2.229.9

[Ariellendera]

Hello Everyone,

Thank you for your continued patience with the ongoing connection and latency issues regarding the NA data centers. We are still investigating the reported issues and are actively working with our teams to get a resolution.

We will continue to provide updates as we get them. In the meantime, we do appreciate if you can continue to submit the requested information, so we can continue to escalate the data to work towards resolving this.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Veliena]

I've been having issues with this for months as well, wanna say since patch 4.1.
My ISP is Comcast and I live on the east coast. The connection issues and lag starts happening around 8pm est and lasts until around 1-2am for me.

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    13 ms    16 ms    10 ms  96.120.66.161
  3    10 ms    13 ms    13 ms  68.85.187.237
  4    13 ms    13 ms    15 ms  be-22-sur02.lowell.ma.boston.comcast.net [69.139.221.246]
  5    17 ms    15 ms    14 ms  be-21-ar01.needham.ma.boston.comcast.net [68.85.106.45]
  6    25 ms    22 ms    24 ms  be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
  7    20 ms    26 ms    18 ms  be-10381-pe02.111eighthave.ny.ibone.comcast.net [68.86.86.250]
  8    47 ms    54 ms    53 ms  50.242.151.70
  9   190 ms   178 ms   168 ms  ae-9.r07.nycmny01.us.bb.gin.ntt.net [129.250.3.93]
 10   114 ms   102 ms   102 ms  ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
 11    98 ms   193 ms   162 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 12   163 ms   106 ms   101 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 13   180 ms   194 ms   186 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 14   211 ms     *      232 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 15   175 ms   187 ms   176 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 16     *      223 ms   209 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 17     *      208 ms     *     204.2.229.234
 18   213 ms   224 ms   221 ms  204.2.229.97

Trace complete.

I get something very similar, at almost the same times with the same isp. According to comcast the issues are on the ntt network, or later so there is nothing they can do.