Regarding Reports on Recent Connection Problems with the NA Data Center

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I’d like to thank everyone for bringing this to our attention and for your continued patience. We will be starting an investigation into this issue. We’d like to collect some additional info regarding players’ inability to log into the game or any affiliated websites. However, this information does require some personal information that we do not want you posting on the official forums, for your personal security. As such, we are sending an email directly from the Square Enix Support Center to which we would be grateful if you replied with the requested information. These will be sent to the email address associated with your Square Enix accounts, so make sure to check this and reply as soon as you can. We are doing it this way to protect your identity and the integrity of your accounts, as such please DO NOT POST ANY OF THE REQUESTED INFORMATION IN THE FORUMS. Unfortunately, we do not have a solution at this time nor can we guarantee we will find one; however, we hope to collect as much information as we can in order to assist our customers. Please contact your ISP and report the issues to them as well; the more reports that are made the more can be done about it.

Please note that not everyone in this thread will receive this email.

I do apologize for the inconvenience this has caused all of you and we hope we find some way to alleviate the issue. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Syrehn]

Good to hear this is being looked into, it's seriously affecting raids and other in-game activities. A few things worth noting:

1)

We’d like to collect some additional info regarding players’ inability to log into the game or any affiliated websites

Regarding this specific issue, players have the ability to login to the game, but the affected parties just rubberband/lag all over the place (possibly even D/C); it's the same with the website as well. Not being able to log in is not the issue.

2)

Please contact your ISP and report the issues to them as well

While I agree it doesn't hurt to let our ISP know about the problem, as noted from the numerous trace routes the bulk of the problems seem to be coming from NTT nodes. As such, there really wouldn't be anything that our ISP's can do regarding that issue. Had the problem been occurring on a COX node for example, then we would obviously be reporting to them to fix it.

To the best of my knowledge, NTT is being contracted by SE/FFXIV for their American services. This means that it would require SE tech support, whichever tier has the capabilities to do so, to open a request with NTT to look into the instability issues. I'm unsure whether or not these nodes can support the load they're carrying at peak hours which appears to be contributing to the problem.

I sincerely hope this issue can be resolved, because as noted, it's made in-game activities unplayable.

[cieli]

My boyfriend and I have been having the same issue. I've contacted support and so far none of their suggestions has worked. We are in Arizona.

We did expert roulette today and our games froze every 2 seconds, lasting 10 seconds to a minute of stagnant screen. Unplayable.

If Square Enix doesn't fix this soon, they will be losing a lot of their player base. I won't continue to pay for a game that I can't even play.

[SGAllaria]

Me and a buddy both have been experiencing this for a while. We assumed it was still DDOS attacks. We've been having lag that lasts 1 to 2 second frequently, 10 second DCs occasionally, and at least 1 disconnect a night. We can't do any serious content with this amount of lag and DCs.

We are also in the Phoenix Metro area and use the ISP COX. I will try to call them tomorrow. I hope SE try's to leverage their voice in this matter if they can.

[drebbe]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I’d like to thank everyone for bringing this to our attention and for your continued patience. We will be starting an investigation into this issue. We’d like to collect some additional info regarding players’ inability to log into the game or any affiliated websites. However, this information does require some personal information that we do not want you posting on the official forums, for your personal security. As such, we are sending an email directly from the Square Enix Support Center to which we would be grateful if you replied with the requested information. These will be sent to the email address associated with your Square Enix accounts, so make sure to check this and reply as soon as you can. We are doing it this way to protect your identity and the integrity of your accounts, as such please DO NOT POST ANY OF THE REQUESTED INFORMATION IN THE FORUMS. Unfortunately, we do not have a solution at this time nor can we guarantee we will find one; however, we hope to collect as much information as we can in order to assist our customers. Please contact your ISP and report the issues to them as well; the more reports that are made the more can be done about it.

Please note that not everyone in this thread will receive this email.

I do apologize for the inconvenience this has caused all of you and we hope we find some way to alleviate the issue. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm glad someone is actually responding to this issue finally but you should probably start with the 51 pages and responses here that were closed out for some reason:

http://forum.square-enix.com/ffxiv/t...er-Relocation/

[Bongaboi]

Connection problems have affected my live stream tonight on Twitch. I have been inundated with 90Ks and 3Ks tonight. You guys need to lift, Square. If you need to deliver a hotfix and put the servers on maintenance do it now and do it quick.

[MaddMardigen]

Does this have anything to do with the constant booting im getting from the game? I cant even move without getting kicked, I cant even click things with out getting kicked. Thats if i can even log in of course. WHATS HAPPENING!!!! Did i just waste money buying this game?!?!?!?!

[Nongelen]

Frequent lag spikes between 9-12PM (ping jumps from 90 to over 200) all week long Eastern Time
Comcast

[TheTega]

Hi, this has been happening for about 3 weeks and I've done everything I can feasibly do. My ISP is Spectrum, I lag, disconnect and it happens pretty much all day long, no matter what I'm doing, I could be crafting, I could be flying, I'll just get a 90002, or an 90001, or even a lobby issue which is like 2002? This has gotten beyond annoying as I lose materials when I craft, drop my queue, or cause the party i'm in a dungeon with to lose their limit break. Please, fix this, it's gone on long enough.

1 5 ms 3 ms 4 ms 192.168.1.1
2 18 ms 15 ms 17 ms 142.254.144.113
3 34 ms 42 ms 42 ms 24.29.2.209
4 18 ms 17 ms 19 ms be20.owchoh0201r.midwest.rr.com [65.29.38.20]
5 21 ms 24 ms 18 ms be14.dytnoh5501r.midwest.rr.com [65.29.33.212]
6 33 ms 30 ms 30 ms be28.clevohek01r.midwest.rr.com [65.29.1.46]
7 40 ms 38 ms 37 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 36 ms 37 ms 38 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
9 34 ms 33 ms 49 ms 0.ae0.pr1.dca10.tbone.rr.com [107.14.17.200]
10 34 ms 35 ms 33 ms ix-ae-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
11 38 ms 39 ms 33 ms if-ae-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
12 36 ms 34 ms 33 ms 66.198.154.71
13 33 ms 34 ms 34 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
14 105 ms 109 ms 104 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 107 ms 106 ms 108 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 107 ms 108 ms 107 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
17 108 ms 108 ms 108 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 110 ms * * 204.2.229.234
19 108 ms 107 ms 107 ms 204.2.229.9

[SaltyNuggy]

Adding my traceroute as well, latency doubles on NTT nodes (highlighted).

Here is traceroute:

  3   25ms     0/ 100 =  0%     0/ 100 =  0%  tge7-4.gahgohcv01h.midwest.rr.com [24.164.98.1] 
                                0/ 100 =  0%   |
  4   16ms     0/ 100 =  0%     0/ 100 =  0%  be24.mcdnohbg01r.midwest.rr.com [24.33.103.96] 
                                0/ 100 =  0%   |
  5   21ms     0/ 100 =  0%     0/ 100 =  0%  be14.pltsohae01r.midwest.rr.com [65.29.1.87] 
                                0/ 100 =  0%   |
  6   25ms     0/ 100 =  0%     0/ 100 =  0%  be25.clmkohpe01r.midwest.rr.com [65.29.1.28] 
                                0/ 100 =  0%   |
  7   35ms     0/ 100 =  0%     0/ 100 =  0%  107.14.17.252 
                                0/ 100 =  0%   |
  8   36ms     0/ 100 =  0%     0/ 100 =  0%  bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.109.6.20] 
                                0/ 100 =  0%   |
  9   31ms     0/ 100 =  0%     0/ 100 =  0%  0.ae4.pr1.chi10.tbone.rr.com [66.109.1.66] 
                                0/ 100 =  0%   |
 10   32ms     0/ 100 =  0%     0/ 100 =  0%  ix-ae-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.97] 
                                0/ 100 =  0%   |
 11   32ms     0/ 100 =  0%     0/ 100 =  0%  if-ae-22-2.tcore1.CT8-Chicago.as6453.net [64.86.79.2] 
                                0/ 100 =  0%   |
 12   34ms     0/ 100 =  0%     0/ 100 =  0%  64.86.78.18 
                                0/ 100 =  0%   |
 13   32ms     0/ 100 =  0%     0/ 100 =  0%  ae-21.r08.chcgil09.us.bb.gin.ntt.net [129.250.3.158] 
                                0/ 100 =  0%   |
 14   33ms     0/ 100 =  0%     0/ 100 =  0%  ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205] 
                                0/ 100 =  0%   |
 15   89ms     0/ 100 =  0%     0/ 100 =  0%  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17] 
                                0/ 100 =  0%   |
 16   81ms     0/ 100 =  0%     0/ 100 =  0%  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121] 
                                0/ 100 =  0%   |
 17   94ms     0/ 100 =  0%     0/ 100 =  0%  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11] 
                                0/ 100 =  0%   |
 18   95ms     0/ 100 =  0%     0/ 100 =  0%  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 
                                0/ 100 =  0%   |
 19   94ms     0/ 100 =  0%     0/ 100 =  0%  204.2.229.234 
                                0/ 100 =  0%   |
 20   93ms     0/ 100 =  0%     0/ 100 =  0%  204.2.229.111