Client loses sound randomly

[Einmimiria]

Thank you fro the update Riardon.

Please let us know if your new idea works.

You have a microphone attached to your PC, correct? Is this plugged in at all times? Have you tried unplugging this and disabling your other default sound device (in your dxdiag labeled 'Realtek HD Audio 2nd output')?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Riardon]

Thank you fro the update Riardon.

Please let us know if your new idea works.

You have a microphone attached to your PC, correct? Is this plugged in at all times? Have you tried unplugging this and disabling your other default sound device (in your dxdiag labeled 'Realtek HD Audio 2nd output')?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Yes the headset is plugged in the front panel all the time. The 2nd device is the front panel. I switch output devices when I play during the night or talk to Skype. Tried with it totally unplugged some weeks ago it did happen again.
Now I'm testing with game launcher and the game set to Windows 7 compatibility and also disabled full screen optimizations. The W10 game mode is also disabled. 2 days now I got to sound issues but it's still early to tell if it helped. *Knocks on wood*

Your issue is audiodg.exe is crashing due to hardware/driver issues. FFXIV sound fails because it can't recover from changes in audio drivers due to not handling xaudio errors correctly. LiveKernelEvent 117 and 141 should be sitting in your event viewer, I'm almost 99% certain of that.

Can you save each of the event logs (Application, Security, Setup, System) (Action -> Save All Events As (Need to do this for each one)) and post the files somewhere?

Can you tell me where to look at it? I mean do I look under Critical, Error and Warning categories? What Event ID and source should I look for?

[drebbe]

Can you tell me where to look at it? I mean do I look under Critical, Error and Warning categories? What Event ID and source should I look for?

The Event ID and source probably won't match up to anything important, the details will be in the big box under the general tab when you click on the event. Its possible it might show up under hardware events under applications and services logs also. Generally Program crashes are Level Error though.

[Riardon]

The Event ID and source probably won't match up to anything important, the details will be in the big box under the general tab when you click on the event. Its possible it might show up under hardware events under applications and services logs also. Generally Program crashes are Level Error though.

Just happened again. All my tests failed to prevent this.
So ultimately it is a Game and Driver issue.
I found the errors on Event Viewer now that happened.
Copied everything and made a tech support ticket to Gigabyte about this now that I have the logs.
Thank you for your help. I was able to find the proper logs because of you.
My hope now is the next Windows 10 build and the next sound drivers.
XIV also needs to do something about this.

Thank you fro the update Riardon.

Please let us know if your new idea works.

Nothing helps. It is a driver and game issue.
I'm mentally exhousted by this issue over the last 3 months.
The driver causes errors but the game is not dealing with sound properly and doesn't recover.
Both are to blame.
That's why I had same issues with my older PC and that's why I have no sound issue in any other game or application that I use.
The devs need to fix this if not now then at the next expansion or something.
It's a huge pain and I can't enjoy the game if this keeps happening.
I will update this thread again if I get a good answer from GB.

[drebbe]

Just happened again. All my tests failed to prevent this.
So ultimately it is a Game and Driver issue.
I found the errors on Event Viewer now that happened.
Copied everything and made a tech support ticket to Gigabyte about this now that I have the logs.
Thank you for your help. I was able to find the proper logs because of you.
My hope now is the next Windows 10 build and the next sound drivers.
XIV also needs to do something about this.

Glad I could be of some help and glad you tracked down your driver issue. If you haven't tried yet, downloading directly from realtek's website instead of gigabyte's might fix your problem. A lot of times the vendors add in "enhancements" on top of the driver that might not be very stable.

Nothing helps. It is a driver and game issue.
I'm mentally exhousted by this issue over the last 3 months.
The driver causes errors but the game is not dealing with sound properly and doesn't recover.
Both are to blame.
That's why I had same issues with my older PC and that's why I have no sound issue in any other game or application that I use.
The devs need to fix this if not now then at the next expansion or something.
It's a huge pain and I can't enjoy the game if this keeps happening.
I will update this thread again if I get a good answer from GB.

I think a lot of people are getting to this point with the game, communication between players and SE is terrible.

[Riardon]

Glad I could be of some help and glad you tracked down your driver issue. If you haven't tried yet, downloading directly from realtek's website instead of gigabyte's might fix your problem. A lot of times the vendors add in "enhancements" on top of the driver that might not be very stable.

I tried 4 different drivers. 2 from my mobo's site. 1 from Realtek's site and 1 from the MS driver catalog database. It happens with all of them.
A new Windows 10 version and new sound drivers are coming in few months. I might be more lucky then.
For now I'm in talk with Gigabyte though the drivers are Realtek's. This might also be a Windows 10 issue as well. It's a buggy OS.
The game needs fixing. This is also a game's fault. Since 2.0 launched I experience this issue. Over the years different OS's. Previously I was on Windows 8 with an i5-2500K system and an Asus board.
Had exactly the same issue though it wasn't that frequent. But still it was there.
No matter what we do if game is so sensible and crashes so easily while all the rest of the games don't then it also needs fixing.
And one thing I hate in tech support is how companies try to avoid work by blaming the end user or blame another company.
GB says it's a game issue SE ignores it or blames the user's machine and me in the middle trying to do a technician's job which I can't.
The fact is t the game needs a better and more stable audio solution.
Few mins ago I was installing Discord and XIV crashed with an xaudio message like the one I posted earlier.
Launching Discord also breaks XIV's sound. Same issue I was having with my old PC before I upgraded to this 3 months ago.
I'm totally exhausted by this issue and unfortunately I play XIV mostly.
I tried everything so this is in SE's hands to fix.
And again it's only XIV that does it.
Overwatch, LoL, Witcher 3, Sims 4, music players, browsers and media players have absolutely no issue at all.
Anyway that's all for now and thanks for helping me find the logs so I can do a proper report now.

[drebbe]

Np, goodluck with Gigabyte. Their support is even worse than SE. One thing you can try as a last resort is reinstalling windows 10 and set windows 10 automatic updates to the business branch and delay updates for 365 days to avoid fall creators edition. Seems like a lot of drivers are buggy with fall creators edition.

If you feel like spending a bit of money go on newegg or amazon and buy a sound card with the highest rating and most reviews and disable on board sound. Crap solution but might be the best way instead of being ping ponged back and forth from SE and Gigabyte.