My physical security token just died.

[Vespar]

My physical security token just died. I cant log into mogstation to remove it and SE's phone support is closed for the weekend. Is there anything I can do in the mean time to remove it?

[AkashiXI]

Im at work, so I can’t skim through the various reddit/forum posts about this, but have you checked Square’s site regarding lost or damaged tokens? Here’s a link - http://support.na.square-enix.com/fa...90&id=496&la=1

[Raldo]

Well, if it's dead, you could try popping it open and see if there's some kind of small battery that you could replace. Even if you break it, you're not any worse off than you were before.

[Vespar]

Well, if it's dead, you could try popping it open and see if there's some kind of small battery that you could replace. Even if you break it, you're not any worse off than you were before.

The support site states if you remove the battery the device will no longer function regardless. Right now its given me a code... but the first digit is a C and not a number >.>; None of the digits that resemble a C like 0,8, 6, etc have worked lol

[Sebazy]

Can't say I haven't been a little worried about this myself at times.

My token's kept plodding along since FFXI Zilart somehow and the procedure to remove it is gated behind a login that needs it.

The security tokens came out in 2009, dunno how you woulda had one since Zilart ;p

Ooop yeah I'm a dork =( I had it in my head I got it with one of the FFXI CE's, but thinking about it, that one came with XIV's CE and I ordered the one I'm using currently from Square themselves a little prior to that.

I feel the need to point out that SE gives you an emergency token removal code on your account page when you attach the token in the first place and they advice you in big red text to keep it somewhere safe so you won't lose it.

Afaik this only works for software tokens (aka the phone app)?

[Settiesama]

Can't say I haven't been a little worried about this myself at times.

My token's kept plodding along since FFXI Zilart somehow and the procedure to remove it is gated behind a login that needs it.

The security tokens came out in 2009, dunno how you woulda had one since Zilart ;p. But likewise, the one I obtained in 2009 is still going strong after being used almost every day, several times a day occasionally.

Edit: As for OP, I hope you remember your Emergency Removal Password: https://secure.square-enix.com/accou...vc/coercioncan. It's the only way around this without waiting as far as I recall.

[Vespar]

Yeah Ive had this token since the FFXIV collector's edition for 1.0 I believe. It's trucked along quite nicely until now. Ive emailed tech support as its all I can do right now... They really should make it so you can use the code on the back of the device to remove it....

[Callinon]

I feel the need to point out that SE gives you an emergency token removal code on your account page when you attach the token in the first place and they advice you in big red text to keep it somewhere safe so you won't lose it.

[Felis]

Edit: As for OP, I hope you remember your Emergency Removal Password: https://secure.square-enix.com/accou...vc/coercioncan. It's the only way around this without waiting as far as I recall.

I think this is only for the software token.
Fo the physiical token you need a working one to remove it yourself.

To remove the security token, please follow the method below:

1. Log into the Square Enix Account Management System
2. Select "One-Time Password" under "Services/Options"
3. Click on "Adjust Security Token (key ring type) settings"
4. Select "Security Token Removal" from the available options

After removing the Security Token, you will no longer be required to enter a one-time password when you log in.

Please note that after removing a Security Token, you will not be able to use it again. If you wish to use a Security Token in the future, you will need to purchase a new one.

If you play FINAL FANTASY XI and have a Mog Satchel because of the Security Token, it will no longer be available in the game once you remove the Security Token.

[MatthiasS]

Whatever code it IS giving you? WRITE THAT DOWN. It may be needed later.