Thanks very much, I have called Game Support.

Can I suggest that you send a note over to the Game Store that their product descriptions should be more clear about what is included and what is required.
It turns out that the complete edition contains Stormblood - which was not clear [I'm sure it's in the fine print, but not easily evident.] and the Stormblood Collectors edition REQUIRES Realm and Heavensward to be present first. Again in the fine print I'm sure, but again I missed that.

I've sent a request to the store for a refund of the part that I cannot use.
I'm not brand new to buying games online, so I know to read stuff and I missed both things here.
Thanks
wg