I played the trial for a while and then purchased these:
FINAL FANTASY® XIV ONLINE COMPLETE EDITION [PC DOWNLOAD]
FINAL FANTASY® XIV: STORMBLOOD™ COLLECTOR'S EDITION [PC DOWNLOAD]

My understanding is that there is some in-game stuff that comes with these. But the moogle does not have it for any of my toons.
I have submitted a couple of support requests, more than 2 days ago, and have received some "boiler plate" which does not address my issue. These two purchased have been registered to the proper account and I'm playing and the content is all showing up.
I have purchased a mount from the store and it was delivered by the moogle without problems.

What's the story?

Have I missed something or is there no way to revisit the support ticket that you submit and see the reply? You submit a ticket blind, get an email reply and that's it? No way to follow up and no way to review the ticket? That's a very odd support system, isn't it? Or did I miss something?

Thanks a ton,
wg