"Invalid" Redemption Codes received with physical items purchased

[worldofneil]

I received both emerald and topaz carbuncle plushies as gifts for Christmas.

Sorry, but the codes expired 31st December 2017. You needed to have redeemed them by then so you've just missed the cut off.

http://support.na.square-enix.com/fa...5382&kid=68090

[echoica]

I would still like to speak to an admin about it. Since they were purchased prior to the expiry and I received them a few days late. They were a gift and it doesn't seem fair to ship something with a bonus code only to have it expire before it's received (and the shipping took weeks which is uncontrolled variable). Not to mention there is no expiry date on the product received...it's a virtual item, not exactly in limited quantity. Anyone else that is unhappy with this should post here too It's just such a huge disappointment.

[silverlunarfox]

I would still like to speak to an admin about it. Since they were purchased prior to the expiry and I received them a few days late. They were a gift and it doesn't seem fair to ship something with a bonus code only to have it expire before it's received (and the shipping took weeks which is uncontrolled variable). Not to mention there is no expiry date on the product received...it's a virtual item, not exactly in limited quantity. Anyone else that is unhappy with this should post here too It's just such a huge disappointment.

They ship stuff with bonus codes expired even longer than that. All codes I believe currently have expire dates. Most games do this as well. While its unfortunate, I doubt they'll do anything about it. Even on the product page it lists the expiry date. I'm sorry you couldn't get your in game minion!!

[HyoMinPark]

All codes I believe currently have expire dates.

To clarify, newer extras like the Wind-up Hraesvelgr and the upcoming Wind-up Yotsuyu do not have expiration dates tied to their code.