Can't login to FFXIV

[Miqo95]

I haven't been able to log into FFXIV for about a week now, I will try to launch my game and it will just crash and give me 8 error msgs, i have tried fully reinstalling the game and that didn't fix my issue. I would also aswell get Dx11 errors so i had swapped back to dx9 and these are the errors I now get. This is very upseting my subscription is running an i'm not able to play.

ffxiv.exe+CF2A46
ffxiv.exe+CEFAAF
ffxiv.exe+CDAA3D
ffxiv.exe+CD91BF
ffxiv.exe+E890DE
ffxiv.exe+D39A70
ffxiv.exe+D37B08
ffxiv.exe+17FEC8

[Ariellendera]

Hello Miqo95, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Has anything on your computer updated recently?

What have you done to solve the issue up until this point? Are your graphics card drivers up to date? Additionally, have you tried lowering the resolution or graphics settings (even if your GPU can obviously handle it), does this have any effect, or does the frame rate remain constant regardless of what you choose?

If none of this seems to have any affect, try turning off Direct X 11 mode and see if this adds any more stability to the game. Also, disable any programs in the background while you are playing the game (again, even if your computer should be able to handle it).

If any of these solves your issue, please let us know so we can further assist others with the similar problems. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Miqo95]

Thank you for replying, All of my drivers and graphic cards are up to date. I have tried all of your suggestions aswell but none of them helped fix my problem. I'm still unable to login to Final Fantasy XIV.

[DarkArvan]

Can you please post the dxdiag or ffxiv system information here?

[Miqo95]

System Information
------------------
Time of this report: 1/10/2018, 09:43:29

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170913-0600)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-890GPA-UD3H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 4318MB used, 18200MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'm not sure I can do much with this system report.

To further assist with this issue, we will require a full DXdiag report. To make one, please press Windows + R and the ‘Run’ command will come up. Type ‘dxdiag’ and hit OK. The DXdiag window will come up. Here, click “Save all information” and save it to a TXT file. Copy all of that information and post it to this forum.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.