Is there any better way of reporting Bots?

[Vnolan]

As a newish player and I see that. Why would I want to invest more time in a game that allows cheating?

The devs are banking on there being fewer people like yourself who will consider quitting over inaction than the number of people they have to ban for such activity. Also, they have to allot resources to combat the bots if they don't ignore the problem.

then its safe to say its not a serious offense to SE.

The perceived lack of action is one aspect. Another is the punishment for botting is not a permaban, so even if the STF were to take action on your report, you'd still see that bot until they've reached the limit that gets them a perma.

And who seriously sides with the people using bots?

People who benefit from them. That includes crafters who get cheaper mats, players leveling that can put in little effort to complete FATEs since they can let the bots do the majority of the work, PVPers who get easy wins and of course, the botters themselves, who get exp, progress and gil while afk.

Like its bad enough that I pay a monthly sub and I cannot even talk to someone at SE about a issue. Every other MMO I would be able to talk directly to a real person.

One or more of three things need to happen for the devs to take notice on a topic such as this:
1. Massive dissatisfaction by the player base
2. The game receives bad press
3. The situation reaches a breaking point