Pretty much my points exactly. I get that finding running software to catch bots is hard but when you have a play base provide you with all the information you need and still nothing happens then its safe to say its not a serious offense to SE. I'm a pretty new player and I have all my crafting and gathering to 70 so I'm only just starting to make gil. So I find a bot and I've played many other MMO's, report the bot and chances are you will never see them again.

So assuming that you want a MMO's player base to get bigger so the game keeps getting made. As a newish player and I see that. Why would I want to invest more time in a game that allows cheating? Would I play Overwatch if they let people run aim bots without getting band? DOTA? CoD?

Like its bad enough that I pay a monthly sub and I cannot even talk to someone at SE about a issue. Every other MMO I would be able to talk directly to a real person.

And who seriously sides with the people using bots?