Good afternoon, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to this thread.

Can you elaborate on the issues you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect or freezes occurs
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)
- Everything you have tried to resolve the issue

Can you also explain what happens when the game freezes? Is there any pop up message or does the game or device crash?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!