Hi

I called out my ISP provider (incurring a £50 charge) just to tell me my connection/equipment is fine!

I'm afraid this game is completely unplayable and above all that I have now paid £50 for no reason. I absolutely refuse to lower my internet security to play a game its just senseless. I am using the same computer/connection i used to level my character in Reborn & Heavensward with no change and never had the issues I am facing now, which your lackluster acknowledgement leaves me really frustrated. No need to copy/paste a robotic reply, I can see that you have no interest in resolving these issues for your players but I urge you to look at your servers before you lose any more people that have shown you nothing but loyalty.

Disillusioned and really sad with FF